Director of Information Technology

DebtBlue•Richardson, TX

1d•Onsite

About The Position

DebtBlue is seeking a hands-on Director of IT to own the technology that supports company operations. Reporting to the Chief Technology Officer, the Director will lead a lean team of two IT Support Specialists and take direct responsibility for infrastructure, desktop support, office networks, the Azure cloud environment, call center telephony, vendors, and IT security. The role supports approximately 150–200 onsite and remote employees and combines technical leadership with direct, hands-on work. The Director will oversee day-to-day IT operations, cloud and network systems, telephony, security controls, vendor relationships, spending, and team development. The role is based in DebtBlue’s Richardson, Texas office and involves a fast-paced, phone-based business environment. Occasional after-hours response to critical system incidents and travel to vendor or company sites up to 5% of the time are expected. This is a salaried, exempt, full-time position with bonus eligibility. The listed pay range is “[ $X–$Y base + annual bonus - confirm ]” and is not a confirmed salary range.

Requirements

At least 8 years of progressive IT experience, including at least 3 years in a lead, managerial, or hands-on Director role.
Proven experience supporting SMB environments of 100–300 employees with a lean internal IT team.
Strong hands-on administration of Microsoft Azure, Microsoft 365, Entra ID/Active Directory, and Windows/macOS endpoint management.
Practical expertise in office network management, including Cisco, Meraki, Fortinet, or similar firewalls, switches, and Wi-Fi.
Direct experience with telephony or cloud contact center platforms, such as Five9, RingCentral, NICE CXone, or similar VoIP setups.
Strong PowerShell scripting and network troubleshooting skills, including TCP/IP, DNS, and VPN.
Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience and certifications.
Ability to provide occasional after-hours support for critical system incidents.

Nice To Haves

Experience in financial services, debt settlement, or another regulated environment.
Microsoft Azure Administrator, Azure Solutions Architect, CompTIA Network+/Security+, or CCNA certification.

Responsibilities

Oversee day-to-day IT operations and desktop support for 150–200 onsite and remote employees; serve as the escalation point for complex issues.
Manage hardware lifecycles, provisioning, onboarding and offboarding, and mobile device management (MDM).
Administer the Azure environment, Microsoft 365, Entra ID/Active Directory, backup, and disaster recovery.
Manage office LAN/WAN, Wi-Fi, firewalls, VPNs, switches, and routers across facilities.
Maintain reliable uptime for telephony/VoIP systems, dialers, and communication integrations used by client-facing teams.
Administer security controls including IAM, MFA, endpoint protection (EDR), and patch management; enforce security and data-protection policies that meet financial services compliance requirements; and lead incident remediation.
Manage relationships with internet providers, hardware vendors, software licensors, and managed service providers (MSPs); monitor licensing and cloud usage to control costs while maintaining stability.
Mentor two onsite IT Support Specialists and foster ownership and prompt internal customer service.
Partner with business leaders to align IT priorities with company goals.