Director of Information Technology

Kestra Medical Technologies Inc.•Kirkland, WA

9d•$195,000 - $250,000

About The Position

The Director of Information Technology manages internal teams and external service providers responsible for IT service management, enterprise systems, foundational infrastructure, supplier-led delivery, and execution of Kestra’s future-state technology roadmap. The role owns key platforms, including ERP, CRM, QMS, PLM, field service, integrations, and infrastructure, and serves as Kestra IT’s primary relationship owner for strategic ITSM and managed-services suppliers. The Director leads IT team members and suppliers, aligning priorities and delivery with business needs. The role oversees enterprise systems and integration strategy, vendor and managed-services governance, daily and weekly operational governance, reporting, IT budget management, and routine operational issue resolution. It also directs enterprise-system configuration for security, retention, continuity, recovery, and information-risk requirements, partnering with Information Security and Compliance to meet security, privacy, audit, validation, and regulatory requirements. The role directly supervises several IT team members. Work is performed in an indoor open-office environment, with occasional travel (10%) and extended or overtime hours when needed. The position supports a company that manufactures life-saving products regulated by the FDA and operating under contract with Medicare. Applicants must be eligible to work for any U.S. employer; visa sponsorship is not available.

Requirements

Bachelor’s degree, preferably in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
At least 10 years of progressive IT leadership experience.
Experience owning strategic managed-service-provider relationships, including governance cadence, service-level and performance management, escalation handling, and financial oversight.
Experience leading outsourced or co-managed IT delivery models across enterprise systems, integrations, infrastructure, and support services in a regulated environment.
Experience across ERP, CRM, field service, quality, PLM, integration, and infrastructure; examples include Microsoft Dynamics 365, Salesforce, Azure, and Power Platform.
Experience in regulated medical-device, life-sciences, or healthcare environments, including validated systems, computer-system validation, and software-assurance practices.
Ability to work with limited supervision.

Nice To Haves

Experience governing AI, automation, and low-code adoption, and applying modern integration and API-management practices.
Exposure to and understanding of ITIL and PMI frameworks.
Regulated medical-device, life-sciences, or healthcare experience, including validated systems, computer-system validation, and software-assurance practices (also listed as required).

Responsibilities

Manage assigned IT team members and suppliers, including workload direction, coaching, performance feedback, resource allocation, prioritization, and escalation management.
Collaborate with cross-functional leadership to align IT priorities, resources, and delivery commitments with business needs, and represent IT risks, dependencies, and tradeoffs.
Partner with business owners to establish intake, prioritization, and change governance for enterprise-system requests.
Oversee the evaluation, design, development, implementation, operation, and maintenance of enterprise systems.
Own incident, problem, and request management processes for enterprise systems and IT services, including triage, root-cause analysis, resolution tracking, stakeholder communication, and escalation.
Execute the enterprise integration strategy, including integration patterns, APIs, middleware, and data flows.
Support sourcing, vendor evaluation, contracts, statements of work, and roadmap decisions for IT services and platforms.
Manage vendor governance, service-level agreements, performance metrics, escalation paths, continuous-improvement plans, resource and capacity planning, and service quality.
Monitor strategic supplier spend, invoice accuracy, and total cost of service against budget; recommend scope, staffing, and commercial adjustments to the CIO.
Own daily and weekly IT operational governance, including service performance, project delivery, budget status, open risks, pending decisions, supplier follow-up, and cross-functional coordination.
Provide monthly reporting and escalate material risks, budget exceptions, strategic decisions, or unresolved cross-functional tradeoffs to the CIO.
Direct enterprise-system configuration and management to support data retention, security, business continuity, disaster-recovery planning and testing, and information-risk requirements.
Partner with the Director of Information Security and Compliance to ensure systems, infrastructure, suppliers, and technology changes meet security, privacy, audit, validation, and risk-management requirements.
Ensure AI, automation, and low-code solutions comply with security, privacy, validation, data-handling, and regulatory requirements.
Manage routine IT budgets, spend governance, invoice review, forecasting, license optimization, vendor cost control, and operational issues within approved thresholds; escalate material budget risks and tradeoffs to the CIO.
Resolve routine operational, supplier, staffing, and prioritization issues within approved plans and governance thresholds.
Directly supervise several IT team members, including conducting performance reviews, providing feedback, and helping set professional-development goals.
Perform other related duties as required.