Director of Information Technology

Right at Home Birmingham • Mountain Brook, AL

7d • Onsite

About The Position

The Director of Information Technology owns technology across the company’s 23 offices, including hardware, software platforms, integrations, vendors, licenses, and staff support. The role serves as the company’s point person with Right at Home Corporate and outside IT providers, and seeks ways to reduce costs, eliminate overlapping tools, and improve efficiency. This is a hands-on position at an 85-employee company, with broad ownership and direct access to leadership. It works alongside an operations team developing dashboards, automations, and new systems, and reports to the Chief Operating Officer.

The position is based on-site in the Birmingham, Alabama area; remote work is not available. It requires regular car travel to company offices in Alabama, Tennessee, and Kentucky, typically as day trips. The role also involves extended computer work and occasional lifting of equipment such as monitors and printers. Availability for urgent outages outside normal business hours is required as needed.

Requirements

• Associate degree listed in the job posting.
• Three years of experience listed in the job posting.
• Experience administering Microsoft 365 and SharePoint, including building with Power Automate or similar workflow tools.
• Hands-on experience setting up hardware, troubleshooting, and providing remote support for PC and Mac.
• Experience evaluating vendors, negotiating renewals, and managing licenses and budgets.
• Working knowledge of HIPAA requirements as they apply to technology, including safeguarding protected health information across devices, platforms, and vendors.
• Valid driver’s license and clean driving record.
• Available for urgent outages outside normal business hours as needed.
• Naturally curious and inventive, with a track record of building solutions and testing ways to improve efficiency.
• Highly organized and self-directed, comfortable managing multiple priorities and bringing order and structure to a growing technology environment.
• Clear communicator able to translate business needs into technology solutions and explain technical topics to non-technical staff.

Nice To Haves

• Experience administering multiple SaaS platforms is strongly preferred.
• Phone system or VoIP experience is a plus.
• Home care, healthcare, or multi-site experience is a plus.
• Local candidates are strongly preferred.

Responsibilities

• Order, inventory, and manage office technology from purchase through disposal, tracking it by office and user, including mobile devices, carrier accounts, and company phone lines.
• Administer software platforms, including Microsoft 365, SharePoint, WellSky, Slack, Viventium, Zoho, Podium, Arya, Apploi, Lucid, Encappture, Carework, Scribe, and AI tools; manage accounts, permissions, security settings, and updates.
• Serve as the point person for system connections and liaise with Right at Home Corporate regarding WellSky and Zoho.
• Manage licenses, seat counts, and renewal dates; audit usage and renew, renegotiate, or recommend alternatives at renewal.
• Lead migration to a new phone and texting platform, including number porting and staff training.
• Identify and build automations that reduce manual work for operations, sales, recruiting, and HR.
• Research and evaluate emerging tools and lead integration of tools the company adopts.
• Triage PC and Mac issues, provide remote support, and manage outside IT providers on escalations, holding them accountable for response times and results.
• Prepare devices and accounts before new hires start; deactivate access, reclaim licenses, and recover devices when employees leave.
• Manage core IT security and data protection, including passwords, multi-factor authentication, access controls, phishing awareness, backups, and recovery plans.
• Document configurations, administrator credentials, vendor contacts, and procedures, and train staff as new tools are rolled out.
• Support fleet administration in Fleetio and Fuelman.
• Coordinate office supply ordering across locations, seeking to automate replenishment.
• Assist with scheduling pre-approved social media content through Sochi.
• Perform other duties as assigned by Franchisees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree