Director of Information Technology

DebtBlue•Richardson, TX

4d•Onsite

About The Position

DebtBlue is seeking a hands-on Director of IT to own the technology that supports company operations. Reporting to the Chief Technology Officer, the Director will lead a lean team of two IT Support Specialists and oversee infrastructure, desktop support, office networks, Azure cloud services, call center telephony, vendors, and IT security. This player-coach role combines setting technology direction with direct technical involvement and supporting the systems used by 150–200 employees.

Requirements

8+ years of progressive IT experience, including 3+ years in a lead, managerial, or hands-on Director role.
Experience supporting SMB environments with 100–300 employees and a lean internal IT team.
Hands-on administration of Microsoft Azure, Microsoft 365, Entra ID/Active Directory, and Windows/macOS endpoint management.
Practical office network management expertise, including Cisco, Meraki, Fortinet, or similar firewalls, switches, and Wi-Fi.
Direct experience with telephony or cloud contact center platforms such as Five9, RingCentral, NICE CXone, or similar VoIP systems.
Strong PowerShell scripting and network troubleshooting skills, including TCP/IP, DNS, and VPN.
Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience and certifications.

Nice To Haves

Experience in financial services, debt settlement, or another regulated environment.
Preferred certifications: Microsoft Azure Administrator, Azure Solutions Architect, CompTIA Network+/Security+, or CCNA.

Responsibilities

Run day-to-day IT operations and oversee desktop support for 150–200 onsite and remote employees; act as the escalation point for complex issues and manage hardware lifecycles, provisioning, onboarding/offboarding, and mobile device management.
Manage the Azure environment, Microsoft 365, Entra ID/Active Directory, backup and disaster recovery, and facility networks including LAN/WAN, Wi-Fi, firewalls, VPNs, switches, and routers.
Maintain reliable uptime for telephony/VoIP systems, dialers, and communication integrations used by client-facing teams.
Administer security controls including IAM, MFA, endpoint protection (EDR), and patch management; enforce security and data-protection policies that meet financial services compliance requirements; and lead incident remediation.
Manage relationships with internet providers, hardware vendors, software licensors, and managed service providers; monitor licensing and cloud usage to control costs while maintaining stability.
Mentor two onsite IT Support Specialists, promote ownership and prompt internal customer service, and partner with business leaders to align IT priorities with company goals.