Director of Information Technology

TeraRecon

About The Position

The Director of Information Technology leads TeraRecon's global business IT function, overseeing infrastructure, systems engineering, cybersecurity, and end-user support. Reporting to the Head of Business Operations, this hands-on technical leader and people manager is accountable for reliable IT operations, infrastructure modernization, security risk management, and service delivery. The Director provides technical direction, resolves complex issues, and develops a geographically distributed team while establishing clear priorities, accountability, and execution discipline. The role partners with Business Operations, Engineering, People & Culture, Customer Experience, and other business leaders to align IT capabilities with business requirements, support software development environments, and drive the company's transition to full operational independence. Responsibilities include leading and developing the IT team; establishing IT strategy, governance, operating standards, execution plans, and measurable service objectives; and managing modernization initiatives and the transition to operational independence. The Director oversees global infrastructure and systems engineering, including data centers, servers, networks, virtualization, Microsoft-based systems, identity and access management, endpoint management, and AWS/cloud infrastructure. The role also leads business continuity and disaster recovery, cybersecurity operations and risk management, IT service delivery, and partnerships with software Engineering teams to support secure and efficient development environments. The Director manages IT vendors, external technical resources, infrastructure investments and operating expenditures, business applications, SaaS portfolio, software licensing, renewals, and technology procurement. The position also partners with People & Culture on onboarding, offboarding, provisioning, and employee access.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and professional experience.
10+ years of relevant IT experience, including infrastructure, systems engineering, and cybersecurity.
Deep hands-on expertise in Microsoft-based infrastructure, systems administration, virtualization, and complex technical troubleshooting.
Strong cybersecurity and risk management experience, including system hardening, vulnerability remediation, incident response, and risk-based decision-making.
Proficiency in enterprise networking, AWS/cloud infrastructure, and IT service management practices.
Understanding of software development workflows, infrastructure dependencies, and technical requirements in engineering environments.
Experience managing technology vendors, external service providers, and IT operating budgets.
Excellent written and verbal communication skills, with the ability to engage effectively with technical teams and non-technical executives.
5+ years of experience leading, coaching, and developing high-performing teams in a fast-paced, results-driven environment.
Experience establishing KPIs and operational metrics to improve team performance and business outcomes.
Experience leading complex initiatives, driving organizational change, and managing competing priorities.

Nice To Haves

IT leadership experience in a software company or similarly engineering-intensive organization.
Experience supporting hybrid cloud/on-premises development environments, including familiarity with Linux systems and DevSecOps principles.
Experience in healthcare technology or other highly regulated industries, including security compliance frameworks and certifications.
Experience leading infrastructure modernization, organizational transitions, or IT operating model transformations.

Responsibilities

Lead, coach, prioritize, and hold the IT team accountable for performance and delivery.
Establish IT strategy, governance, prioritization frameworks, operating standards, execution plans, and measurable service objectives.
Lead IT modernization initiatives and the transition to operational independence, including project planning, resource allocation, milestone execution, and stakeholder communication.
Evaluate internal capabilities and resource needs, and coordinate internal staff, contractors, and external specialists.
Oversee global IT infrastructure, including on-premises data centers, servers, networks, virtualization platforms, Microsoft-based systems, identity and access management, and endpoint management.
Act as the senior technical escalation point for complex infrastructure and systems issues; troubleshoot and direct resolution.
Lead infrastructure modernization, preventative maintenance, monitoring, and system reliability improvements.
Oversee AWS and cloud infrastructure supporting internal development and business operations, including performance, scalability, security, and cost management.
Establish and maintain business continuity and disaster recovery capabilities, including backup and recovery processes, testing, and operational readiness.
Lead IT security operations, including system hardening, vulnerability management, risk assessments, incident response, and remediation.
Serve as the senior internal security decision-maker, balancing risk mitigation, regulatory requirements, and operational flexibility.
Oversee security controls, compliance obligations, and certification activities appropriate for a regulated healthcare technology environment.
Direct internal security resources and external specialists to support security execution, escalation, and ongoing risk reduction.
Oversee IT service management, including end-user support, incident triage, ticket prioritization, escalation procedures, and service performance.
Strengthen preventative maintenance, change management, and stakeholder communication to minimize disruption and improve the end-user experience.
Partner with software Engineering teams on development workflows, infrastructure dependencies, and technical requirements across on-premises and cloud environments.
Support secure and efficient development environments using DevSecOps principles to balance engineering productivity, reliability, and security.
Partner with People & Culture on IT onboarding, offboarding, system provisioning, and employee access.
Manage IT vendors, external technical resources, infrastructure investments, and operating expenditures.
Oversee business applications, SaaS portfolio management, software licensing, vendor renewals, and technology procurement, establishing cost controls and accountability.