Director of Housekeeping

Hersha Hospitality Management LP•Boston, MA

About The Position

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment where housekeeping staff feel genuinely valued and appreciated for their efforts in creating a positive guest experience. The potential career path is Area Director of Housekeeping, Assistant General Manager, and General Manager.

Requirements

Two years of previous housekeeping supervisor experience required.
High school diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
Maintain an effective inspection program for hotel rooms, public spaces, and other assigned areas.
Oversee or prepare schedules consistent with hotel occupancy and updated forecasts, and/or notify third-party vendors of weekly staffing needs.
Observe and monitor staff performance to meet established productivity and cleanliness standards.
Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Monitor and communicate guest service scores to drive improvement and higher guest satisfaction.
Conduct daily pre-shift meetings to communicate with and celebrate the housekeeping staff.
Comply with HHM internal audit standards pertaining to key control and risk management, including lost and found, key control, and guest room safety.
Maintain positive working relationships with vendors and third-party contract labor.
Maintain departmental expenses in line with budget and forecasts.
Ensure compliance with brand standards, if applicable.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.