40 - Rooms - Director, Housekeeping
About The Position
The Director of Housekeeping provides strategic leadership for the hotel’s Housekeeping Department, shaping its vision, culture, and operational success while aligning with brand standards, financial objectives, and guest satisfaction goals. The role leads the department in maintaining exceptional cleanliness, presentation, and service standards across guest rooms, public areas, and back-of-house spaces. The Director oversees guest experience programs and complex housekeeping-related concerns, develops departmental leaders and teams, and manages operational and financial performance. This includes budgeting, forecasting, labor management, capital planning, quality assurance, vendor relationships, procurement, and inventory. The position collaborates with hotel departments and leadership to support room readiness, operational efficiency, safety, sustainability, and the hotel’s overall performance.
Requirements
- Extensive senior-level housekeeping leadership experience within a luxury hotel, resort, or upscale hospitality environment.
- Demonstrated success leading large, complex housekeeping operations and management teams.
- Strong understanding of labor planning, productivity management, quality assurance, and operational best practices.
- Proven ability to mentor and develop leaders while building engaged, high-performing teams.
- Strong financial acumen, including experience in budgeting, forecasting, capital planning, and vendor negotiations.
- Excellent analytical, organizational, and decision-making skills.
- Exceptional communication skills and executive presence.
- Passion for delivering outstanding guest experiences and fostering a culture of hospitality.
- Ability to stand, walk, and move throughout the hotel as needed.
- Ability to inspect guest rooms, public spaces, and back-of-house areas.
- Ability to use computers, phones, and standard office equipment.
- Must be able to wear required personal protective equipment in accordance with job responsibilities.
Nice To Haves
- Experience working with luxury brand standards, Forbes Travel Guide, AAA, and other hospitality quality programs.
Responsibilities
- Champion a culture of hospitality, service excellence, and attention to detail throughout the Housekeeping Department.
- Establish and uphold cleanliness, presentation, and luxury service standards across guest rooms, public areas, and back-of-house spaces.
- Oversee VIP programs, guest recognition initiatives, amenity execution, and service recovery efforts.
- Serve as the senior point of contact for complex housekeeping-related guest concerns and resolutions.
- Provide strategic direction, coaching, and mentorship to Executive Housekeepers, managers, and departmental leaders.
- Build a positive work environment focused on accountability, teamwork, and professional growth.
- Develop staffing strategies, succession plans, and organizational structures.
- Lead departmental budgeting, forecasting, labor management, and long-range capital planning.
- Analyze guest feedback, quality scores, operational metrics, and key performance indicators to identify improvement opportunities.
- Partner with Rooms Division, Front Office, Revenue Management, and Engineering teams on room readiness and operational efficiency.
- Oversee vendor relationships, contracts, procurement, and inventory strategies for linens, amenities, equipment, and outsourced services.
- Lead quality assurance programs, inspections, and brand audits.
- Ensure compliance with brand standards, safety regulations, labor laws, and company policies.
- Implement sustainability initiatives, environmental practices, and linen lifecycle programs.
- Collaborate with Engineering and Operations teams to maintain room conditions and preventive maintenance standards.
- Represent the Housekeeping Department in hotel leadership meetings and strategic planning initiatives.
- Contribute to hotel performance through collaborative decision-making, innovation, and operational leadership.
- Help shape the hotel’s reputation for service excellence and guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
