Director of Rooms
About The Position
The Director of Rooms maintains high-quality guest services by managing hotel functional areas, including Front Office, Housekeeping, and Loss Prevention. The role is responsible for maintaining operational standards and maximizing hotel profits while ensuring exceptional guest and associate engagement. The Director leads and develops departmental teams; oversees hiring, training, scheduling, performance management, and associate development; and maintains service standards throughout guest rooms and public spaces. The role drives guest satisfaction, analyzes service trends, and implements action plans to improve performance. It also manages departmental budgets and expenses, contributes to forecasting and annual budget planning, and supports room revenue through reservation management and upselling. The position oversees security and loss prevention, incident investigations, reporting, financial and credit controls, safety standards, and emergency protocols. The Director collaborates with department leaders, maintains vendor relationships and service contracts, and ensures hotel and business technology systems remain functional and efficient. Other duties may be assigned. The annual salary is $95,000–$100,000, depending on experience. A background check is required before employment; applicants are asked to provide a resume and references with their application.
Requirements
- Minimum 3 years of hotel leadership experience with significant responsibility.
- Proven leadership, financial management, and team development skills.
- Experience managing budgets, labor productivity, and guest satisfaction initiatives.
- Proficiency with computers, including Microsoft Office Suites.
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage and support operational systems, troubleshoot basic technology issues, coordinate with IT partners, and ensure business systems remain functional and efficient.
- Bachelor’s degree in Management, Hotel Administration, Business, or a related field.
- Ability to analyze and interpret business records and statistical reports, and interpret policies established by administrators.
- Mathematical skills to interpret financial information and prepare budgets.
- Understanding of government regulations covering business operations.
- Ability to make business decisions based on production reports and similar facts, experience, and opinion.
- Ability to plan and organize the work of others.
- Ability to change activities frequently and cope with interruptions.
- Successful completion of a background check before employment.
Responsibilities
- Lead and develop Front Office, Housekeeping, and Loss Prevention teams.
- Oversee hiring, training, scheduling, performance management, and associate development.
- Maintain luxury or service standards throughout guest rooms, public spaces, and common areas.
- Drive guest satisfaction through service excellence, guest engagement, and problem resolution.
- Analyze service trends and implement action plans to improve operational performance.
- Manage departmental payroll, labor costs, and operating expenses to achieve budget goals.
- Participate in forecasting, scheduling, and annual budget planning processes.
- Maximize occupancy, ADR, and room revenue through effective reservation management and upselling programs.
- Oversee security and loss prevention operations, including incident investigations, reporting, and compliance.
- Ensure adherence to credit control procedures, financial controls, safety standards, and emergency protocols.
- Collaborate with department leaders to achieve financial, operational, and retention goals.
- Maintain a visible presence with guests and associates to support exceptional service and engagement.
- Maintain vendor relationships and oversee service contracts to ensure timely, high-quality work at competitive costs.
- Maintain working knowledge of hotel and business technology systems; support operational systems, troubleshoot basic technology issues, and coordinate with IT partners.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
