Director of Rooms
About The Position
The Director of Rooms oversees the hotel’s daily operations to deliver exceptional guest experiences, maintain operational efficiency, and achieve financial objectives. The role leads Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments while upholding brand standards and promoting teamwork, accountability, and service excellence. As a key hotel leader, the Director of Rooms supports guest satisfaction, employee engagement, revenue growth, and overall hotel performance. The position works with department managers and supervisors to maintain service quality, develop staff, manage budgets and labor productivity, uphold safety and regulatory requirements, and advance occupancy, revenue, market share, and profitability. The role requires flexible scheduling, including evenings, weekends, and holidays. The hotel is The Barnes San Francisco, Tapestry Collection by Hilton, a boutique property near Union Square and part of EOS Hospitality Group.
Requirements
- Bachelor's degree; equivalent hotel management experience may be substituted.
- Minimum 3–5 years of hotel management experience.
- Previous leadership experience in Front Office, Rooms Division, or Hotel Operations.
- Strong leadership and team development abilities.
- Excellent communication and interpersonal skills.
- Exceptional guest service orientation.
- Financial acumen and budget management experience.
- Conflict resolution and problem-solving skills.
- Strong organizational and time management capabilities.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Proficiency with hotel PMS systems such as Opera, OnQ, or similar.
- Knowledge of Microsoft Office Suite.
- Familiarity with labor management and scheduling software.
- Experience with guest satisfaction and reputation management platforms.
Nice To Haves
- Experience in a full-service or lifestyle hotel.
Responsibilities
- Manage and direct daily hotel operations to ensure seamless service delivery.
- Support Food & Beverage operations.
- Monitor departments for compliance with company policies, procedures, and brand standards.
- Conduct daily operations meetings and communicate key business objectives.
- Resolve guest concerns promptly and pursue service recovery opportunities.
- Maintain cleanliness, safety, and operational readiness throughout the property.
- Lead by example in delivering exceptional customer service.
- Monitor guest feedback from Medallia, guest satisfaction surveys, TripAdvisor, Google Reviews, and other platforms.
- Develop and implement action plans to improve guest satisfaction scores.
- Engage with guests to strengthen relationships and enhance the guest experience.
- Recruit, train, mentor, and develop department managers and supervisors.
- Conduct performance evaluations and coaching sessions.
- Foster an inclusive work environment that promotes employee engagement and retention.
- Support succession planning and talent development programs.
- Assist in developing and managing annual budgets.
- Monitor labor costs and productivity benchmarks.
- Analyze financial reports, forecasting data, and operational performance metrics.
- Identify opportunities to maximize revenue while controlling expenses.
- Align departmental goals with hotel profitability targets.
- Ensure compliance with local, state, and federal regulations and company policies.
- Maintain OSHA, fire life safety, and workplace safety standards.
- Lead emergency preparedness and response procedures.
- Collaborate with Sales and Revenue Management to maximize occupancy and revenue.
- Monitor ADR, RevPAR, occupancy, labor productivity, and guest satisfaction metrics.
- Support strategic initiatives to increase market share and profitability.
Benefits
- Tiered medical plans through Cigna or Kaiser, including chiropractic and acupuncture.
- Long-term disability.
- Tiered PPO dental plans.
- Voluntary supplemental medical plans.
- Vision coverage.
- Paid holidays.
- Employee Assistance Program.
- PTO and sick pay.
- Flexible Spending Account (FSA).
- 401(k) matching program.
- Life and AD&D insurance.
- Pre-tax commuter and parking benefits.
- EOS employee rates plus 50% off Food & Beverage and retail.
- Hilton discounted room rates.
- Employee job referral program.
- Employee recognition programs and appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Director
