Director of Rooms

Pyramid Global Hospitality • Scottsdale, AZ

7d • Onsite

About The Position

The Director of Rooms is a member of the Hotel Executive team and helps make strategic and operational decisions for Hotel Valley Ho. The role oversees the front office, security, bell, valet, and housekeeping departments. The Director of Rooms is responsible for delivering exceptional guest service while maximizing room revenue and productivity, and ensuring compliance with operating standards. The position also supports employee development and career growth, coordinates with Sales and Reservations to support occupancy, builds relationships with guests and group contacts, and addresses guest needs and complaints professionally. A flexible schedule is needed to accommodate guest arrivals and departures.

Responsibilities

• Provide guests with exceptional service while maximizing room revenue and productivity.
• Ensure full compliance with operating standards.
• Communicate changes and additions to departments through clear written and verbal communications.
• Work with Sales and Reservations to support maximum hotel occupancy.
• Support and create programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• Develop relationships with returning guests, group contacts, and other guests to provide personalized service.
• Resolve guest complaints and requests with hospitality and professionalism, accommodating special requests whenever possible.
• Maintain a flexible schedule to accommodate the workload around guest arrivals and departures.
• Meet weekly with the Front Office Manager to discuss shared concerns.
• Routinely inspect all areas of responsibility.
• Supervise daily room blocking.
• Supervise updates to the Guest History program and educate departments about their involvement.
• Perform additional duties as requested by the General Manager.
• Contribute to strategic and operational decisions as part of the Hotel Executive team.
• Oversee the front office, security, bell, valet, and housekeeping departments.

Benefits

• 401(k) with company match
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed