Director of Housekeeping - EVEN Hotel Midtown East

IHG•New York, NY

About The Position

The Director of Housekeeping, also referred to as Executive Housekeeper, manages all aspects of housekeeping and laundry operations to maintain standards and deliver memorable guest experiences. The role leads, coaches, and develops the housekeeping and laundry team; manages supplies and equipment while minimizing waste in support of green initiatives; helps prepare budgets to maximize profitability; and responds to special requests from guests, VIPs, repeat visitors, and VIP Club members. The Director may assist with deep-cleaning projects and help the team during busy periods. The role also educates team members about compliance with federal, state, and local laws and safety standards. EVEN Hotels emphasizes wellness and guest-focused hospitality. IHG describes its workplace as inclusive and collaborative, with support for employee wellbeing through its myWellbeing framework.

Requirements

Excellent communication and interpersonal skills.
At least 3 years of total experience in housekeeping and hotel operations.
Direct supervisory or management experience over a union housekeeping team, or an equivalent combination of education and work experience.
Must speak the local language(s).
The position may have additional qualifications per brand standard.

Responsibilities

Manage, coach, and develop a team responsible for housekeeping and laundry standards.
Maintain and order supplies and equipment while minimizing waste in support of green initiatives.
Help refine and prepare budgets to maximize profitability.
Address special requests from guests, VIPs, repeat visitors, and VIP Club members.
Assist with deep-cleaning projects and occasionally support the team during busy periods.
Educate team members on compliance with federal, state, and local laws and safety standards.