Director of Housekeeping

Auberge Collection • Austin, TX

7d

About The Position

The Director of Housekeeping provides strategic leadership for all housekeeping operations at Commodore Perry Estate, ensuring guest rooms, residences, public spaces, and heart-of-house areas meet Auberge Collection’s luxury standards. The role oversees departmental strategy, financial performance, operational excellence, and a culture of genuine hospitality, while leading and developing a high-performing team. In partnership with other hotel departments, this position works to deliver exceptional experiences for guests and residence owners and continually improve quality, efficiency, and service.

Requirements

• Strongly preferred: 3–5 years of progressive housekeeping leadership experience in a luxury hotel or resort.
• Ability to communicate effectively and provide clear, concise, professional direction.
• Strong passion for exceptional guest experiences and luxury hospitality standards.
• Proven ability to lead, motivate, coach, and develop high-performing teams.
• Strong organizational, financial, and problem-solving abilities, with exceptional attention to detail.
• Experience with budgeting, labor management, inventory control, and operational planning.
• Proficiency with property management systems, housekeeping technology, and Microsoft Office Suite.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.

Responsibilities

• Provide strategic leadership for housekeeping operations across guest rooms, residences, public spaces, and heart-of-house areas.
• Develop departmental goals, operating strategies, standard operating procedures, training programs, and quality standards.
• Ensure rooms and residences, including accommodations for notable guests and VIP arrivals, are prepared to guest preferences and luxury service expectations.
• Partner with the Hotel Manager, Director of Front Office, and department leaders to coordinate daily operations, room readiness, and the guest experience.
• Train, coach, and develop leaders and team members, fostering engagement, recognition, accountability, and professional growth.
• Monitor guest feedback, quality audits, and service recovery opportunities, and implement improvements to cleanliness, presentation, and guest satisfaction.
• Manage departmental performance, including financial stewardship, labor, productivity, and team engagement.
• Develop and manage budgets, forecasts, staffing plans, and operational strategies aligned with labor needs, occupancy, and business demands.
• Analyze operational and financial metrics, identify trends, and implement continuous improvement initiatives.
• Oversee housekeeping for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources.
• Establish quality assurance programs through inspections, audits, coaching, and compliance with company standards, safety regulations, and applicable laws.
• Plan and lead special projects, deep cleaning, renovations, pre-opening activities, and capital improvements; partner with Engineering on preventative maintenance and room readiness.
• Support hotel emergency procedures and business continuity plans, maintaining departmental preparedness and operational resilience.
• Promote innovation, sustainability, and best practices that improve operational efficiency, environmental responsibility, and guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed