Director of Housekeeping

HEI Hotels & Resorts•Orlando, FL

10d

About The Position

The Director of Housekeeping ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-house spaces through effective training, staffing, and supervision; efficient management of operating supplies; and proactive monitoring of guest-service scores and comments. The role oversees housekeeping and in-house laundry operations, budgets, labor, staff performance, inspections, and compliance with operating procedures and OSHA requirements. The position is with the Sheraton Orlando Lake Buena Vista Resort, part of HEI Hotels and Resorts.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house-operated laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with other department leaders.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to pitch in and assist coworkers as needed and to work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills and the ability to adapt communication style to different audiences.

Responsibilities

Plan, organize, and monitor staff workloads to ensure compliance with cleanliness and maintenance standards through continuous visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule and control labor costs.
Schedule labor to flex with forecasted hotel occupancy, food and beverage activity, and group events.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Communicate clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain customer satisfaction and quality.
Evaluate the condition of furniture, fixtures, décor, and related items; recommend and help coordinate preventive maintenance and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.