Director of Housekeeping

HEI Hotels and Resorts•Orlando, FL

About The Position

The Director of Housekeeping ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-house spaces. The role oversees staff training, staffing, and supervision; operating supplies; and monitoring guest service scores and comments. The director also manages housekeeping and laundry operations, budgets, labor, inventories, and compliance with operating procedures and safety requirements.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with leaders from other departments.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to pitch in and help coworkers with their duties, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills, including the ability to adapt communication style for different audiences.

Responsibilities

Plan, organize, and monitor staff workload, conducting visual and written inspections of guestrooms and public spaces to ensure cleanliness and maintenance standards.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs, adjusting staffing to hotel occupancy forecasts, food and beverage activity, and group events.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Provide staff with clear verbal and written direction.
Interact positively with customers and resolve problems to maintain guest satisfaction and service quality.
Evaluate furniture, fixtures, and décor; recommend and help coordinate preventive maintenance and renovation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.