Director of Housekeeping

The Allegro Royal Sonesta Hotel- Chicago, IL•Berwyn, IL

8d•$90,000 - $100,000

About The Position

The Director of Housekeeping leads all housekeeping and laundry operations across the hotel, including guest rooms, suites, public areas, back-of-house spaces, and hotel facilities. The role is responsible for maintaining cleanliness, presentation, sanitation, and brand standards while driving operational excellence, guest satisfaction, and team performance. The Director recruits, trains, coaches, schedules, and develops housekeeping and laundry teams; oversees inspections, productivity, labor, inventory, linen management, budgets, supplies, equipment, vendors, and expenses; and ensures compliance with hotel procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies. The position partners with Front Office, Engineering, Operations, and hotel leadership, and supports VIP arrivals, group business, special projects, deep cleaning, and renovation or transition activities as needed. It also analyzes operational performance data to identify improvements and helps foster a collaborative, energetic, guest-focused culture aligned with Sonesta’s People People philosophy.

Requirements

Strong knowledge of housekeeping and laundry operations, room inspection standards, inventory management, labor management, and hospitality service standards.
Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to multitask and thrive in a fast-paced hospitality environment.
Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
Passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Nice To Haves

5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
Previous experience as a Housekeeping Director, Executive Housekeeper, in Rooms Division, or in hotel operations leadership preferred.
Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
Experience using hotel operational systems, housekeeping management systems, and reporting tools preferred.

Responsibilities

Lead housekeeping and laundry operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
Recruit, train, coach, schedule, and develop housekeeping and laundry teams.
Maintain hotel cleanliness, presentation, sanitation, and brand standards across the property.
Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive improvement.
Partner with Front Office, Engineering, Operations, and hotel leadership to support seamless operations and guest readiness.
Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses.
Ensure compliance with hotel procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify improvement opportunities.
Foster a collaborative, energetic, guest-focused culture aligned with Sonesta’s People People philosophy.
Perform other duties as assigned.