Dir Housekeeping BU EX

Crescent Careers•New York, NY

About The Position

Provides supervision and direction for all hotel housekeeping activities to ensure high levels of cleanliness and guest satisfaction. The role oversees housekeeping and laundry staff and operations, including staffing, quality assurance, budgets, inventory, supplies, chemical safety, meetings, and recommendations for furniture, fixtures, décor, and rehabilitation projects. The position also requires regular room and public-area inspections, clear communication with staff and other departments, and professional, courteous interactions with guests and associates. The role requires a professional appearance and manner, adaptability, reliable attendance, and a willingness to assist coworkers. The director must follow hotel procedures and safety and security policies, including those covering key controls, heavy objects, chemicals, and reporting hazards. Other job-related duties may be assigned.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and treat guests and associates with courtesy and respect.
Willingness to assist coworkers and work as part of a team.
Knowledge of basic sanitation requirements, controls, and relevant chemical applications.
Knowledge of housekeeping policies, particularly those concerning the safety and security of guests and hotel property.
Basic mathematical skills to prepare moderately complex financial calculations and reports.
Supervisory skills to manage the entire housekeeping operation.
Ability to deal effectively with employees, vendors, and contractors.
Ability to coordinate and cooperate with other departments regarding housekeeping services and activities.
Ability to stand, walk, bend, reach, and move continuously while inspecting rooms on all hotel floors.
Ability to access and accurately enter information using a moderately complex computer system.
Adaptability to changes in work areas and hotel procedures, willingness to learn or improve skills, ability to solve routine work problems, and willingness to ask for help when needed.
Ability to meet hotel standards for work procedures, dress, grooming, punctuality, and attendance.

Responsibilities

Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Direct housekeeping and laundry staff by assigning and explaining work.
Plan, organize, and monitor staff activities to meet hotel quality assurance standards.
Continuously inspect guest rooms and public areas, including restaurants, lounges, and meeting rooms.
Manage housekeeping and laundry finances, including budgets and inventory controls.
Analyze data and compile reports on expenditures, wages, labor, and supplies in relation to hotel forecasts and budgets.
Maintain adequate supplies and distribute and delegate work to maximize productivity and guest satisfaction while controlling labor costs.
Monitor room occupancy and adjust staffing accordingly.
Ensure appropriate use of chemicals and cleaning supplies through monitoring and employee training, and ensure hazardous supplies are properly labeled under the hotel hazard communication program.
Plan and conduct staff meetings and attend other meetings to obtain and share relevant information.
Evaluate the condition of furniture, fixtures, and décor; recommend and assist with coordinating rehabilitation projects.
Communicate clearly with staff verbally and in writing.
Follow attendance rules and be available to work regularly.
Comply with hotel safety and security policies, including key controls, safe handling of heavy objects and chemicals, and reporting hazards and concerns.
Perform other job-related duties as assigned.