Dir Housekeeping BU EX

Horseshoe Bay Resort•New York, NY

7d•$90,000 - $100,000

About The Position

The Director of Housekeeping supervises and directs all hotel housekeeping activities to maintain the highest levels of cleanliness and guest satisfaction. The role oversees housekeeping and laundry staff, operations, budgets, inventory, quality assurance, training, safety, and coordination with other hotel departments. The position requires professional, courteous guest and associate interactions, consistent adherence to hotel standards for work habits, appearance, attendance, safety, and security, and the ability to adapt to changes and resolve routine workplace problems. The role also involves continuous inspection of guest rooms and public areas and may require standing, walking, bending, reaching, and moving throughout the hotel.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner.
Ability to communicate effectively with guests.
Willingness to help coworkers and work as part of a team.
Knowledge of basic sanitation requirements and controls and the application of relevant chemicals.
Knowledge of housekeeping policies, especially those concerning the safety and security of guests and hotel property.
Basic mathematical skills to prepare moderately complex financial calculations and reports.
Supervisory skills to manage the entire housekeeping operation.
Ability to deal effectively with employees, vendors, and contractors.
Ability to coordinate and cooperate with other departments regarding housekeeping services and activities.
Ability to stand, walk, bend, reach, and move continuously while inspecting rooms on all hotel floors.
Ability to access and accurately enter information using a moderately complex computer system.

Responsibilities

Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Assign and instruct housekeeping and laundry staff on work details.
Plan, organize, and monitor staff activities to ensure compliance with hotel quality assurance standards, including continuous visual inspection of guest rooms and public areas such as restaurants, lounges, and meeting rooms.
Manage housekeeping and laundry finances, including budgets and inventory controls; analyze data and compile reports on expenditures, wages, labor, and supplies in relation to forecasts and budgets.
Maintain adequate supplies, distribute and delegate work to maximize production and guest satisfaction while controlling labor expenses, and monitor house count to adjust staffing as needed.
Monitor proper use of chemicals and cleaning supplies, train employees, and ensure hazardous supplies are properly labeled under the hotel hazard communication program.
Plan and conduct staff meetings and attend other relevant meetings to obtain and share information.
Evaluate furniture, fixtures, and decor; recommend and assist with coordinating rehabilitation projects.
Communicate clearly with staff both verbally and in writing.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Maintain professional, courteous, and respectful interactions with guests and associates.
Follow hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes, learn or improve skills, solve routine problems, and seek help when needed.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting hazards and safety concerns.