Director of Housekeeping

HEI Hotels & Resorts•Anaheim, CA

6d•$95,000 - $105,000•Onsite

About The Position

The Director of Housekeeping ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-house spaces through effective training, staffing, supervision, supply management, and monitoring of guest service scores and comments. The role oversees housekeeping and in-house laundry operations, budgets, labor scheduling, supplies, and compliance with operating procedures and OSHA requirements. The Director also leads staff, resolves guest and team concerns, and coordinates preventive maintenance and renovation projects.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with other department leaders.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to pitch in and assist coworkers as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance, hospitality law, and long-range planning.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Responsibilities

Plan, organize, and monitor staff workloads to ensure cleanliness and maintenance standards are met, including conducting visual and written inspections of guestrooms and public areas.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs.
Schedule labor to align with forecasted hotel occupancy, food and beverage activity, and group events.
Interview, hire, train, develop, and evaluate staff; resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Provide clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain guest satisfaction and service quality.
Evaluate furniture, fixtures, décor, and other property conditions; recommend and assist with preventive maintenance and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.