Salaried Director of Housekeeping - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

8d•$72,000 - $75,000•Onsite

About The Position

The Director of Housekeeping at the Marriott Colorado Springs has full operational ownership of the Housekeeping Department, including guest rooms, front and back of house, public areas, and laundry. The role establishes standards for cleanliness and service, sets staffing strategy, leads quality inspections, manages budgets and supply controls, and partners with Engineering and Front Office to support property operations. This is an exempt, salaried position. The schedule varies with business needs and property demands, including evenings, weekends, and holidays. Exempt managers are expected to regularly direct the work of at least three full-time associates, with primary duties consisting of administrative, executive, or professional tasks more than 50% of the time and involving discretion and independent judgment. The Director leads, coaches, and motivates housekeeping associates and supervisors; develops staffing assignments, schedules, and work plans; ensures operational coverage and productivity; and oversees training, onboarding, meetings, and performance reviews. The position conducts inspections and property walk-throughs, manages supplies and records, responds to guest and internal concerns, maintains safety and security standards, and coordinates room status and turnaround expectations with Front Office. The role also addresses attendance and performance matters in partnership with HR and in accordance with company policies. The hotel is a full-service property managed by Pyramid Global Hospitality in Colorado Springs, Colorado. The company describes a People First culture and offers associates opportunities for development and career growth.

Requirements

At least 7 years of progressive experience in a hotel or related hospitality field; alternatively, a 2-year degree with 5 or more years of experience, or a 4-year degree with 3 or more years of progressive experience.
Proven supervisory and departmental management experience in a full-service or upper-upscale hotel environment.
Proficiency with property management systems (PMS) and standard office software, including spreadsheets and word processing.
Strong working knowledge of housekeeping operations, chemical safety, OSHA standards, and laundry procedures.
Valid driver's license as applicable.
Ability to evaluate complex operational situations, prioritize under pressure, and make sound independent judgments.
Excellent written and verbal communication skills, including the ability to prepare clear reports, documentation, and professional correspondence.

Nice To Haves

Bilingual in Spanish is strongly preferred.

Responsibilities

Lead daily operations across housekeeping functions, including guest rooms, public areas, and laundry, ensuring appropriate coverage and quality.
Develop and maintain staffing assignments, schedules, and project work plans to meet service levels and productivity targets.
Direct, coach, and motivate room attendants, housekeeping supervisors, laundry staff, and public area attendants.
Monitor attendance patterns and address absenteeism in partnership with HR, using progressive disciplinary guidelines when necessary.
Conduct quality assurance inspections of guest rooms, public spaces, back of house, and storage areas; identify facility concerns and ensure prompt follow-up.
Oversee supply and chemical controls, including proper storage, usage training, and budget compliance.
Maintain housekeeping offices, closets, and storage areas in clean, organized, professional condition.
Lead departmental meetings, training sessions, and performance reviews; ensure proper onboarding, ongoing education, and updated duty lists.
Maintain records, logbooks, variance documentation, and reports accurately and on time.
Conduct regular property walk-throughs with the General Manager and Property Engineer to uphold facility standards.
Respond professionally and urgently to guest concerns, internal requests, and special projects.
Maintain facility security and ensure adherence to safety programs.
Partner with Front Office to manage room inventory, room status updates, and turnaround expectations.
Participate in corrective action meetings and prepare disciplinary documentation in accordance with company policy.
Perform other duties as assigned by the General Manager.