Salaried Director of Housekeeping - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

10d•$72,000 - $75,000•Onsite

About The Position

The Director of Housekeeping has full operational ownership of the Colorado Springs Marriott’s Housekeeping Department, including guest rooms, front- and back-of-house areas, public spaces, and laundry. The role leads daily operations and sets standards for cleanliness, service, staffing, productivity, and the guest experience. It is an exempt, salaried position whose schedule varies according to business needs and property demands, including evenings, weekends, and holidays. Exempt managers are expected to regularly direct the work of at least three full-time associates, with primary duties consisting more than 50% of administrative, executive, or professional tasks involving discretion and independent judgment. The Director develops and leads the housekeeping team, oversees quality inspections, staffing, budgets, supplies, training, records, and safety, and coordinates with Front Office, Engineering, Human Resources, and senior leadership. The role is suited to a visible, composed, solutions-oriented leader who develops associates, sets clear expectations, and maintains high standards under pressure. The Colorado Springs Marriott is a full-service hotel managed by Pyramid Global Hospitality. The property has guest rooms and suites, a restaurant, event spaces, a fitness center, and pools. Pyramid describes its culture as People First, with an emphasis on respect, integrity, excellence, associate development, and career growth.

Requirements

At least 7 years of progressive experience in a hotel or related hospitality field; alternatively, a 2-year degree with 5 or more years of experience, or a 4-year degree with 3 or more years of progressive experience.
Proven supervisory and departmental management experience in a full-service or upper-upscale hotel environment.
Proficiency with property management systems (PMS) and standard office software, including spreadsheets and word processing.
Strong working knowledge of housekeeping operations, chemical safety, OSHA standards, and laundry procedures.
Valid driver's license as applicable.
Ability to evaluate complex operational situations, prioritize under pressure, and make sound independent judgments.
Excellent written and verbal communication skills, including the ability to prepare clear reports, documentation, and professional correspondence.

Nice To Haves

Bilingual in Spanish is strongly preferred.

Responsibilities

Lead daily housekeeping operations across guest rooms, public areas, and laundry, ensuring adequate coverage and quality throughout the property.
Develop and maintain staffing assignments, schedules, and project work plans to meet service levels and productivity targets.
Direct, coach, and motivate room attendants, housekeeping supervisors, laundry staff, and public area attendants.
Monitor attendance patterns and address absenteeism with HR, using progressive disciplinary guidelines when appropriate.
Inspect guest rooms, public spaces, back-of-house areas, and storage spaces; identify facility concerns and ensure prompt follow-up.
Oversee supply and chemical controls, including proper storage, usage training, and budget compliance.
Keep housekeeping offices, closets, and storage areas clean, organized, and professional.
Lead departmental meetings, training, and performance reviews; ensure associates receive onboarding, ongoing education, and updated duty lists.
Maintain records, logbooks, variance documentation, and reports accurately and promptly.
Conduct regular property walk-throughs with the General Manager and Property Engineer to uphold facility standards.
Respond promptly and professionally to guest concerns, internal requests, and special projects.
Maintain facility security and ensure adherence to safety programs.
Partner with Front Office on room inventory, room-status updates, and turnaround expectations.
Participate in corrective-action meetings and prepare disciplinary documentation in accordance with company policy.
Perform other duties assigned by the General Manager.