Director of Housekeeping - Vacation Village at Weston

MasterCorp • Weston, FL

4d

About The Position

The Director of Housekeeping (DOH) oversees MasterCorp resort site or sites within an assigned division. The role provides leadership, motivation, accountability, and development for associates, and ensures sites consistently meet quality, timeliness, and budget objectives. The DOH develops and maintains effective working relationships with resort management, vendors, and service providers, and fosters communication and partnership among site management, regional personnel, and corporate teams. The role is expected to uphold the company mission and values and act in the best interests of the company, associates, and customers.

The position monitors site performance, staffing, training, safety, transportation, and customer relationships. It also manages and develops the site management team and may perform Executive Housekeeper duties as needed. Additional tasks may be assigned by MasterCorp Management.

Requirements

• At least five years of progressive responsibility in housekeeping operations, including successful mega-site responsibility.
• An associate degree in a field directly related to the position, or an equivalent combination of education and experience.
• Proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.
• Strong interpersonal effectiveness to lead teams, train talent, and effect change.
• Track record of building talent.
• Strong writing, verbal presentation, and client-facing skills.
• Effective written and verbal English communication.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Nice To Haves

• Bilingual Spanish skills.

Responsibilities

• Monitor quality, timeliness, and budget performance indicators and coordinate the site management team to achieve targets.
• Hold teams accountable for measurable results and develop action plans when performance metrics are not met.
• Ensure an active recruiting strategy is in place, monitor staffing levels, and coordinate staffing strategy with the Regional Director, field recruiters, and HR Manager.
• Ensure onboarding, training, retention, and recognition strategies are in place and followed, working with Executive Housekeepers and Assistant Executive Housekeepers.
• Interview, select, onboard, and oversee training for site personnel, including Executive Housekeepers and Assistant Executive Housekeepers.
• Evaluate, coach, develop, and discipline management team members as needed.
• Maintain a safe working environment through safety committee meetings, training, and sound safety practices.
• Ensure an effective site transportation strategy, efficient use of vehicles and drivers, adherence to vehicle safety protocols, and maintenance of other site assets.
• Communicate company objectives to the management team through organized, scheduled meetings.
• Build professional relationships and maintain frequent communication with resort management and key resort staff.
• Promote a customer-first culture and professional conduct with MasterCorp clients, client owners, and guests.
• Perform Executive Housekeeper duties as needed.
• Complete additional tasks as directed by MasterCorp Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree