Director of Housekeeping - Vacation Village at Weston

MasterCorp, Inc. • Weston, FL

5d

About The Position

The Director of Housekeeping (DOH) oversees MasterCorp resort site or sites within an assigned division. This role provides leadership, motivation, accountability, and development for associates, ensuring the site consistently meets quality, timeliness, and budget objectives. The DOH builds and maintains professional relationships with resort management, vendors, and service providers, and maintains strong communication and partnership with the site management team and regional and corporate personnel. The role ensures the company’s mission and values are followed, with decisions guided by the best interests of the company, its associates, and customers.

The Director monitors key performance indicators, oversees recruiting, onboarding, training, and retention strategies, and manages the performance and development of the management team. The position promotes a safe work environment, effective transportation operations, and a customer-first culture. The DOH may be asked to perform additional tasks as directed by MasterCorp Management and must be willing and able to perform Executive Housekeeper duties as needed.

Requirements

• At least five years of progressive responsibility in housekeeping operations, including successful mega site responsibility.
• Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
• Proven record of driving strong performance and key field operations metrics.
• Outstanding leadership skills, including the ability to inspire interpersonal effectiveness, lead teams, train talent, effect change, and build talent.
• Strong writing, verbal presentation, and client-facing skills.
• Effective written and verbal English communication.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Nice To Haves

• Bilingual Spanish skills.

Responsibilities

• Monitor quality, timeliness, and budget performance indicators; hold the site management team accountable for measurable results and develop action plans when targets are not met.
• Ensure an active recruiting strategy is in place, monitor staffing levels, and communicate staffing strategy with the Regional Director, field recruiters, and HR Manager.
• Ensure onboarding, training, retention, and recognition strategies are in place and followed, in coordination with Executive Housekeepers and Assistant Executive Housekeepers.
• Interview, select, onboard, and oversee training of site personnel, including Executive Housekeepers and Assistant Executive Housekeepers.
• Evaluate, coach, develop, and discipline management team members as needed.
• Ensure a safe working environment through safety committee meetings, training, and good practices.
• Ensure an effective site transportation strategy, efficient use of vehicles and drivers, compliance with vehicle safety protocols, and maintenance of other assets.
• Communicate company objectives to the management team through organized, scheduled meetings.
• Build professional relationships and maintain frequent communication with resort management and key resort staff.
• Develop a customer-first culture and behave professionally with MasterCorp clients, client owners, and guests.
• Perform Executive Housekeeper duties as needed.
• Complete additional tasks as directed by MasterCorp Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree