40 - Rooms - Director, Housekeeping

Coury Hospitality•Chicago, IL

23d

About The Position

The Director of Housekeeping provides strategic leadership for the hotel’s Housekeeping Department and is a key member of the hotel leadership team. This role shapes the department’s vision, culture, and operational success while aligning its work with brand standards, financial objectives, and guest satisfaction goals. The Director ensures high standards of cleanliness, presentation, and service throughout guest rooms, public areas, and back-of-house spaces; develops leaders and teams; and contributes to the hotel’s overall performance.

Requirements

Extensive senior-level housekeeping leadership experience in a luxury hotel, resort, or upscale hospitality environment.
Demonstrated success leading large, complex housekeeping operations and management teams.
Strong understanding of labor planning, productivity management, quality assurance, and operational best practices.
Experience with luxury brand standards, Forbes Travel Guide, AAA, and other hospitality quality programs.
Proven ability to mentor and develop leaders and build engaged, high-performing teams.
Strong financial acumen and experience in budgeting, forecasting, capital planning, and vendor negotiations.
Excellent analytical, organizational, and decision-making skills.
Exceptional communication skills and executive presence.
Passion for outstanding guest experiences and fostering a culture of hospitality.
Ability to stand, walk, and move throughout the hotel as needed.
Ability to inspect guest rooms, public spaces, and back-of-house areas.
Ability to use computers, phones, and standard office equipment.
Ability to wear required personal protective equipment in accordance with job responsibilities.

Responsibilities

Champion hospitality, service excellence, and attention to detail throughout the Housekeeping Department.
Establish and uphold cleanliness, presentation, and luxury service standards in guest rooms, public areas, and back-of-house spaces.
Oversee VIP programs, guest recognition initiatives, amenity execution, and service recovery.
Serve as the senior point of contact for complex housekeeping-related guest concerns and resolutions.
Provide strategic direction, coaching, and mentorship to Executive Housekeepers, managers, and departmental leaders.
Build an engaging work environment focused on accountability, teamwork, and professional growth.
Develop staffing strategies, succession plans, and organizational structures.
Lead departmental budgeting, forecasting, labor management, and long-range capital planning.
Analyze guest feedback, quality scores, operational metrics, and key performance indicators to identify improvement opportunities.
Partner with Rooms Division, Front Office, Revenue Management, and Engineering on room readiness and operational efficiency.
Oversee vendor relationships, contracts, procurement, and inventory strategies for linens, amenities, equipment, and outsourced services.
Lead quality assurance programs, inspections, and brand audits.
Ensure compliance with brand standards, safety regulations, labor laws, and company policies.
Implement sustainability initiatives, environmental practices, and linen lifecycle programs.
Collaborate with Engineering and Operations to maintain room conditions and preventive maintenance standards.
Represent Housekeeping in hotel leadership meetings and strategic planning initiatives.
Contribute to hotel performance through collaboration, decision-making, innovation, and operational leadership.
Help shape the hotel’s reputation for service excellence and guest satisfaction.