Director of Housekeeping

HEI Hotels and Resorts•San Ramon, CA

12d•Onsite

About The Position

The Director of Housekeeping ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-the-house spaces through effective training, staffing, and supervision; efficient management of operating supplies; and proactive monitoring of guest service scores and comments. The role oversees housekeeping and laundry operations, staffing, budgets, expense controls, inventories, guest satisfaction, maintenance coordination, and compliance with operating procedures and OSHA requirements. The position is at San Ramon Marriott and has a stated annual salary range of $85,000–$95,000, subject to change based on experience and qualifications. It is eligible for a discretionary performance bonus and is not tipped or service-charge eligible.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house-operated laundry operations.
High school diploma or equivalent required.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with leaders from other departments and resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to assist coworkers with their duties and work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards through ongoing visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs, flexing labor according to forecasted occupancy, food and beverage activity, and group events.
Interview, hire, train, develop, and recommend performance evaluations for staff; resolve problems, communicate openly, and recommend discipline or termination when appropriate.
Provide clear direction to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain guest satisfaction and quality.
Evaluate the condition of furniture, fixtures, décor, and related items.
Recommend and assist with coordination of preventative maintenance programs and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.