Director of Housekeeping

Blue Sky Hospitality Solutions•Schaumburg, IL

22d

About The Position

The Director of Housekeeping leads all housekeeping operations at the Hyatt Regency Schaumburg, an upscale, recently renovated hotel. The role oversees guest rooms, suites, public areas, back-of-house spaces, hotel facilities, linen management, and housekeeping teams. It is responsible for maintaining cleanliness, presentation, sanitation, and brand standards while driving operational excellence, guest satisfaction, and team performance. The Director partners with Front Office, Engineering, Operations, and hotel leadership to support seamless operations and guest readiness. The position also oversees staffing and team development, room inspections, productivity and labor management, inventory, budgets, supplies, equipment, vendors, and departmental expenses. The role supports VIP arrivals, group business, special projects, deep-cleaning initiatives, and renovation or transition activities as needed.

Requirements

Five or more years of progressive housekeeping, hotel operations, or hospitality leadership experience is preferred.
Strong knowledge of housekeeping operations, room inspection standards, inventory management, labor management, and hospitality service standards.
Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to multitask and thrive in a fast-paced hospitality environment.
Passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.
Flexible availability for mornings, evenings, weekends, holidays, and on-call support as needed.

Nice To Haves

Previous experience as a Housekeeping Director, Executive Housekeeper, Rooms Division leader, or hotel operations leader.
Knowledge of sanitation standards, OSHA regulations, chemical-handling procedures, and hotel safety requirements.
Experience using hotel operational systems, housekeeping management systems, and reporting tools.

Responsibilities

Lead housekeeping operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
Recruit, train, coach, schedule, and develop housekeeping teams.
Maintain cleanliness, presentation, sanitation, and brand standards throughout the property.
Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive improvement.
Partner with Front Office, Engineering, Operations, and hotel leadership to support hotel operations and guest readiness.
Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses.
Ensure compliance with hotel procedures, sanitation standards, OSHA regulations, chemical-handling guidelines, and safety policies.
Support VIP arrivals, group business, special projects, deep-cleaning initiatives, and hotel renovation or transition activities as needed.
Maintain cleanliness and operational readiness in housekeeping closets, laundry areas, storage spaces, and employee work areas.
Analyze operational KPIs, productivity reports, labor metrics, and performance data to identify improvement opportunities.
Foster a collaborative, energetic, and guest-focused culture.
Perform other duties as assigned.