Director of Hospice Clinical Services
About The Position
The Director of Hospice Clinical Services is responsible for the effectiveness and quality of clinical services provided to hospice patients and families. The role manages day-to-day operations and guides strategic direction to ensure exceptional care while supporting growth and innovation. The Director also works with Business Development to establish programs and services that provide value to patients, families, and referral sources of MorseLife Hospice and Palliative Care. The Director oversees clinical staff and operations, supports managers and staff development, monitors operational data and resources, and ensures compliance with applicable laws, regulations, licensure, and accreditation standards. The position leads quality improvement activities, works with referral sources and business teams to promote hospice access, and participates in senior leadership discussions and financial planning with the Vice President of Hospice and Palliative Care.
Requirements
- Three to five years of hospice management experience.
- Strong administrative skills, including computer and software abilities.
- Valid State of Florida Registered Nurse (RN) license.
- Valid CPR card.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Serve as acting Hospice Director when needed.
- Direct, coordinate, and oversee clinical staff in admissions, discharges, transfers, and patient care services.
- Ensure safe, high-quality hospice service delivery through adherence to policies, procedures, and regulatory requirements.
- Guide, support, and counsel team managers to improve care quality.
- Oversee clinical staff orientation, training, performance management, and continuing education.
- Foster growth, excellence, and interdisciplinary collaboration among clinical staff.
- Monitor operational data and adjust staffing, budgets, and resources as needed.
- Maintain statistics, reports, and records to evaluate organizational activities and compliance.
- Ensure proper inventory and medical records management.
- Partner with business and sales teams to co-manage referral sources and promote hospice access.
- Engage with senior living communities and other referral sources to support growth.
- Participate in senior leadership discussions and decisions, and collaborate with the Vice President of Hospice and Palliative Care on budget preparation and financial management.
- Ensure compliance with local, state, and federal laws, licensure, and accreditation standards.
- Lead Quality Assessment and Performance Improvement (QAPI) efforts, including quarterly and annual reviews.
- Handle external agency surveys and audits and address related issues.
- Assist in developing organizational goals and policies.
- Stay informed about advancements in hospice care and share best practices with staff.
- Promote timely hospice referrals and a culture of “yes.”
- Engage clinical staff in growth initiatives and community relationship-building.
- Manage conflict resolution and complaints to improve patient and caregiver satisfaction.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company-paid life insurance
- Voluntary life and supplemental insurance
- Short-term and long-term disability insurance
- 403(b) retirement savings plan
- Paid time off (PTO) and paid holidays
- Employee Assistance Program (EAP)
- Tuition reimbursement and professional development opportunities
- Employee referral bonus program
- Employee recognition and appreciation programs
- Exclusive employee discounts through Tickets At Work
- Free parking
- On-site dining and employee cafeteria
- Career growth and internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
