Director of Clinical Services - Hospice
About The Position
The Director of Clinical Services oversees clinical services for hospice patients and promotes their physical, personal, and emotional well-being. The role works with Dover Health teams to help patients reach their maximum level of self-care and independence when possible. The position provides clinical staff supervision and guidance, maintains service quality and regulatory compliance, and oversees patient records and clinical operations. It includes patient visits in home settings as needed, frequent travel within the assigned service area, and work across patient homes, care settings or facilities, and office settings. The role also supports staff orientation, training, professional development, and team collaboration.
Requirements
- Graduate of an accredited School of Nursing.
- Registered Nurse licensed by the state.
- Minimum of 2 years of nursing experience in home hospice or skilled home care.
- At least 1 year of supervisory experience.
- Ability to market and deal tactfully with customers and the community.
- Knowledge of business management, governmental regulations, and CHAP standards.
- Strong verbal and written communication skills.
- Ability to demonstrate self-confidence, a positive attitude toward self and others, and commitment and enthusiasm toward goal achievement.
- Able and willing to travel as needed.
- Proficiency with internet browsers, Microsoft Office programs including Outlook, Excel, Word, and Publisher, electronic health records systems, and applicable HR systems.
- Commitment to Dover Health’s mission and values.
- Must comply with Dover Health health and safety requirements and keep current with required training and ongoing education.
Responsibilities
- Coordinate and oversee direct and indirect patient services provided by clinical organization personnel.
- Supervise and guide clinical staff to ensure quality services and maintenance of standards.
- Perform chart audits and participate in audits, IDG meetings, and QAPI activities.
- Gather data for QAPI and participate in QAPI activities.
- Evaluate clinical staff performance during probationary periods and annually, and provide teaching and counseling to support service delivery and professional development.
- Review initial intake screenings to identify and evaluate patient needs and assess the appropriateness of home care before assigning direct-care staff.
- Oversee patient clinical records and ensure compliance with local, state, and federal laws and CHAP standards of care.
- Assist with the orientation of new staff and provide orientation for new personnel and in-services for current staff.
- See patients in their homes as needed.
- Maintain adequate and appropriate medical supplies.
- Ensure clinical staff follow Medicare, state, and CHAP regulations.
- Pursue ongoing professional development through education, workshops, conferences, professional organization meetings, research, and reading.
- Travel frequently within the assigned service area and participate in staff activities that foster teamwork, unity, and morale.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Bonus structure
- Mileage reimbursement
- Phone stipend
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What This Job Offers
Job Type
Full-time
Career Level
Director
