Director Health Information Service - ROI, Document Imaging, Identity

Powers Health•East Chicago, IN

About The Position

The Director of Health Information Service provides strategic and operational leadership for hospital-system medical records support functions, including Release of Information (ROI), document imaging (scanning and indexing), and MyChart identity management. The Director oversees these functional areas through designated supervisors and is accountable for departmental performance, budget development and management, staffing, service delivery, quality assurance, regulatory compliance, and continuous improvement. The Director establishes operational standards, monitors performance, and ensures consistent, efficient, and compliant processes across Powers Health. This role collaborates with organizational leaders, medical staff, clinical departments, compliance, information technology, revenue cycle, and other stakeholders to improve workflows, support electronic health record integrity, enhance the patient and provider experience, and promote efficient, consistent HIM operations.

Requirements

Bachelor’s degree in Health Information Management.
Active Registered Health Information Administrator (RHIA) credential.
5–7 years of progressive experience in health information management or medical record administration, including document management, release of information, patient identity processes, and regulatory compliance in a hospital setting.
3 years of HIM management experience, including responsibility for managing, developing, and evaluating staff.
Advanced knowledge of health information management principles and practices, including electronic health records, information governance, record retention, privacy, release of information, and regulatory compliance.
Knowledge of applicable accreditation, legal, privacy, documentation, and reimbursement requirements.
Ability to interpret data, identify trends, solve complex problems, and translate findings into effective operational actions.
Strong leadership, organizational, interpersonal, written, and verbal communication skills.
Advanced proficiency with Microsoft Office applications and electronic health record and health information systems.

Nice To Haves

Experience overseeing multiple functions, centralized administrative operations, or system-wide healthcare workflows.
Experience with departmental budgeting, technology implementation, process improvement, regulatory surveys, or system-wide policy development.
Experience with Epic.

Responsibilities

Provide strategic and operational leadership for Release of Information, document imaging, and MyChart identity management.
Oversee assigned functions through designated supervisors.
Manage departmental performance, budget development and management, staffing, and service delivery.
Ensure quality assurance, regulatory compliance, and continuous improvement.
Establish operational standards and monitor performance to promote consistent, efficient, and compliant processes.
Collaborate with organizational leaders, medical staff, clinical departments, compliance, information technology, revenue cycle, and other stakeholders.
Improve workflows, support electronic health record integrity, and enhance the patient and provider experience.