Director of Health Administration

ENCOMPASS COMMUNITY SERVICES•Santa Cruz, CA

9d•$100,000 - $140,000•Hybrid

About The Position

Encompass Community Services is hiring a Director of Health Administration to provide leadership for the development, implementation, and integration of medical services across the agency’s service areas, including adult and youth integrated behavioral health and health and housing. The role is part of the Encompass program leadership team and collaborates closely with Service Area Directors and the Medical Director to establish integrated medical services and a continuum of care. A particular focus is developing medical standards of care and advancing trauma-informed, harm-reduction, whole-person care. The Director oversees medical program operations across residential and outpatient programs, supports service expansion, and ensures compliance with standards for the medical services Encompass is licensed to provide. The position also supervises medical personnel, oversees documentation quality and billing compliance, contributes to quality improvement, and manages contracts, budgets, and external funding related to medical services. The schedule is Monday through Friday. The role is eligible for hybrid work within Santa Cruz County. The salary range is $100,000–$140,000 annually, depending on experience and education.

Requirements

At least 5 years of healthcare operations experience, including progressive leadership roles in administrative management.
At least 3 years of experience directly supervising staff.
Proficient computer skills, including the ability to use platforms such as Outlook, Excel, and Teams.
Strong attention to detail, prioritization, and triage skills.
Ability to take initiative and work independently with minimal supervision at the top of the nursing license.
Self-motivated and proactive in identifying and addressing challenges and engaging with staff and community partners.
Effective written and verbal communication skills.
Ability to recognize the needs and concerns of diverse groups of people.
Ability to pass a criminal record clearance.
Must have a health examination, including tuberculosis screening, within 90 days before employment or within 7 days after employment, and at least annually thereafter.
Valid driver’s license and vehicle insurance.

Nice To Haves

Bilingual in Spanish.
Master’s degree in Public Health, Health Administration, Business Administration, or a related field.

Responsibilities

Lead the development, implementation, and integration of medical program activities across Encompass residential and outpatient programs.
Ensure Encompass meets operational standards for the medical services it is licensed to provide.
Contribute to strategic plans and reviews, implement production, productivity, quality, and customer-service standards, resolve problems, and identify system improvements.
Work with the Medical Director and Director of Clinical Nursing to develop and expand agency medical services.
Develop, implement, and maintain medical policies and procedures, including those related to infectious disease, medication, withdrawal management, and Medication for Addiction Treatment (MAT).
Provide regular administrative supervision meetings for medical personnel, including LVNs, RNs, NPs, PAs, and MAs.
Support recruitment, onboarding, training, coaching, counseling, and performance management of medical personnel.
Oversee clinical documentation quality and compliance, including treatment notes, and ensure adherence to fee-for-service billing standards, goals, and performance metrics.
Participate in Compliance and Quality Improvement efforts, including meetings to identify system improvements.
Assist with quality assurance of agency medical services, including staff training and audits.
Manage contracts and budgets and develop service lines related to current and future medical services.
Collaborate with the Development and Communications team to acquire and maintain external funding that supports medical services and the position.