Director of Administration

Decision Associates • Erie, PA

3d

About The Position

MacDonald, Illig, Jones & Britton LLP, a long-established law firm in Erie, Pennsylvania, is seeking an experienced, collaborative, and strategic Director of Administration to lead its business and administrative operations. As a senior administrative executive and member of the leadership team, this person partners with the Managing Partner, Chief Financial Officer, and Management Committee. The role oversees human resources, technology, facilities, marketing, vendor relations, and operational functions, and ensures efficient day-to-day business operations while supporting the firm's long-term strategic objectives.

The Director of Administration provides leadership and guidance to administrative personnel across operational areas, promotes accountability and professional development, and collaborates with firm leadership on planning, organizational priorities, and operational improvements. The position also supports the CFO with financial management and works with attorneys and leaders on marketing, business development, and client service initiatives.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, Human Resources, or a related field.
• At least five years of progressively responsible administrative or operational leadership experience; law firm or professional services experience is preferred.
• Strong understanding of human resources, operations, technology, finance, and business management principles.
• Demonstrated leadership experience managing diverse administrative functions and teams.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Professionalism, sound judgment, and discretion when handling confidential information.

Nice To Haves

• MBA, Certified Legal Manager (CLM), SHRM certification, or another relevant professional designation.
• Experience in a mid-sized or large law firm.
• Familiarity with legal billing systems, professional services operations, and law firm economics.
• Experience supporting executive leadership and governing committees.
• Knowledge of legal industry trends, best practices, and compliance requirements.

Responsibilities

• Oversee human resources, including recruiting, onboarding, employee relations, performance management, compensation administration, and benefits programs.
• Support workforce planning and organizational development, foster an engaged and accountable workplace culture, and ensure compliance with employment laws, regulations, and firm policies.
• Oversee daily administrative and operational functions, including facilities, vendors, leases, space planning, records management, and office services.
• Coordinate facility improvement projects and office expansions, and ensure the physical environment supports client service and employee productivity.
• Oversee internal and external technology resources, including technology infrastructure, software implementation, cybersecurity initiatives, document management systems, and operational technology improvements.
• Evaluate technology investments and recommend enhancements to improve efficiency and service delivery.
• Partner with the CFO on financial management and operational objectives; assist with budgets, forecasts, performance metrics, financial reporting, cash management, banking relationships, financial administration, and strategic business analyses.
• Collaborate with firm leadership on strategic planning and organizational priorities, and assist in developing and implementing firm-wide policies, procedures, and best practices.
• Support practice group leaders with operational planning, resource allocation, and special projects.
• Prepare reports, agendas, meeting materials, and minutes for partner, committee, and firm meetings.
• Monitor organizational performance and recommend process improvements.
• Oversee and support marketing and business development initiatives, including firm branding, client development, website management, and community engagement.
• Support attorneys and leadership with strategic growth initiatives and client service enhancements.
• Lead, guide, and support administrative personnel; establish performance expectations, promote accountability, and develop and mentor staff.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short- and long-term disability
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director