Director of Health Administration

ENCOMPASS COMMUNITY SERVICES•Santa Cruz, CA

4d•$100,000 - $140,000•Hybrid

About The Position

The Director of Health Administration is part of Encompass Community Services’ program leadership team and works closely with Service Area Directors and the agency’s Medical Director to establish integrated medical services and a continuum of care across agency programs. The role oversees the innovation, development, and integration of medical services across adult and youth integrated behavioral health and health and housing service areas, with an emphasis on developing medical standards of care. It is a leadership position focused on advancing quality, trauma-informed, harm-reduction, whole-person care and strengthening the agency’s operational leadership in service delivery. The Director leads medical program activities across residential and outpatient programs, ensures services meet applicable operational standards, and contributes to strategic planning and system improvement. In collaboration with the Medical Director and Director of Clinical Nursing, the Director helps develop and expand medical services, maintains medical policies and procedures, and supervises medical personnel. The position also oversees clinical documentation quality and billing compliance, participates in quality improvement, manages contracts and budgets, and works with the Development and Communications team to secure and maintain external funding for medical services. The position is based in Santa Cruz County and is eligible for hybrid work within the county. The schedule is Monday through Friday.

Requirements

At least 5 years of healthcare operations experience with progressive leadership roles in administrative management.
At least 3 years of experience directly supervising staff.
Proficient computer skills, including the ability to use platforms such as Outlook, Excel, and Teams.
Strong attention to detail, prioritization, and triage skills.
Ability to take initiative and work independently with minimal supervision at the top of nursing license.
Self-motivated and proactive in identifying and addressing challenges and engaging with staff and community partners.
Effective written and verbal communication skills.
Ability to recognize the needs and concerns of diverse groups of people.
Must pass a criminal record clearance.
Must have a health examination, including tuberculosis screening, within 90 days before employment or within 7 days after employment, and at least annually thereafter.
Valid driver’s license and vehicle insurance.

Nice To Haves

Bilingual in Spanish.
Master’s degree in Public Health, Health Administration, Business Administration, or a related field.

Responsibilities

Lead the development, implementation, and integration of medical program activities across residential and outpatient programs.
Ensure the agency meets operational standards for the medical services it is licensed to provide.
Contribute to strategic plans and reviews, implement production, productivity, quality, and customer-service standards, resolve problems, and identify system improvements.
Work with the Medical Director and Director of Clinical Nursing to develop and expand agency medical services.
Develop, implement, and maintain medical policies and procedures, including those related to infectious disease, medication, withdrawal management, and Medication for Addiction Treatment (MAT).
Provide consistent administrative supervision meetings for medical personnel, including LVNs, RNs, NPs, PAs, and MAs.
Oversee recruitment, onboarding, training, coaching, counseling, and performance management for medical personnel.
Oversee clinical documentation quality and compliance, including treatment notes, and ensure adherence to fee-for-service billing standards, goals, and performance metrics.
Participate in Compliance and Quality Improvement efforts, including meetings to identify system improvements and quality assurance of medical services through staff training and audits.
Manage contracts and budgets and develop service lines related to current and future medical services.
Collaborate with the Development and Communications team to acquire and maintain external funding that supports medical services and the position.