Director of Administration

Decision Associates•Erie, PA

About The Position

MacDonald Illig Jones & Britton LLP, a long-established law firm in Erie, Pennsylvania, is seeking an experienced, collaborative, and strategic Director of Administration to lead its business and administrative operations. As a senior administrative executive and strategic partner to the Managing Partner, Chief Financial Officer, and Management Committee, the Director oversees human resources, technology, facilities, marketing, vendor relations, and operational functions, while ensuring effective day-to-day business management. The role partners with firm leadership on strategic planning, financial and operational objectives, organizational priorities, and process improvement. It also leads and develops administrative personnel and supports the firm's commitment to operational excellence, client service, and professional excellence.

Requirements

Bachelor's degree in Business Administration, Management, Finance, Human Resources, or a related field.
At least five years of progressively responsible administrative or operational leadership experience, preferably in a law firm or professional services environment.
Strong understanding of human resources, operations, technology, finance, and business management principles.
Demonstrated leadership experience managing diverse administrative functions and teams.
Excellent communication, interpersonal, and relationship-building skills.
Strong analytical, organizational, and problem-solving abilities.
Ability to manage multiple priorities while maintaining exceptional attention to detail.
High degree of professionalism, sound judgment, and discretion when handling confidential information.

Nice To Haves

MBA, Certified Legal Manager (CLM), SHRM certification, or another relevant professional designation.
Experience in a mid-sized or large law firm.
Familiarity with legal billing systems, professional services operations, and law firm economics.
Experience supporting executive leadership and governing committees.
Knowledge of legal industry trends, best practices, and compliance requirements.

Responsibilities

Oversee human resources, including recruiting, onboarding, employee relations, performance management, compensation administration, and benefits programs.
Support workforce planning and organizational development initiatives, and foster employee engagement, accountability, and professional development.
Ensure compliance with employment laws, regulations, and firm policies.
Oversee daily administrative and operational functions.
Manage facilities, vendor relationships, lease administration, space planning, records management, and office services.
Coordinate facility improvement projects and office expansions as necessary.
Ensure the firm's physical environment supports client service and employee productivity.
Oversee internal and external technology resources to support effective, secure, and reliable technology infrastructure.
Support software implementation, cybersecurity initiatives, document management systems, and operational technology improvements.
Evaluate technology investments and recommend enhancements to improve efficiency and service delivery.
Partner with the CFO on financial management and operational objectives.
Assist with annual budgets, forecasts, financial performance metrics, financial reports, and operational metrics.
Collaborate on cash management, banking relationships, financial administration processes, financial planning, and strategic business analyses.
Collaborate with firm leadership on strategic planning initiatives and organizational priorities.
Assist in developing and implementing firm-wide policies, procedures, and best practices.
Support practice group leaders with operational planning, resource allocation, and special projects.
Prepare reports, agendas, meeting materials, and minutes for partner, committee, and firm meetings.
Monitor organizational performance and recommend process improvements.
Oversee and support marketing and business development initiatives, including branding, client development, website management, and community engagement.
Support attorneys and leadership with strategic growth initiatives and client service enhancements.
Lead, guide, and support administrative personnel across operational areas; establish performance expectations and promote accountability.
Develop and mentor staff and create opportunities for professional growth and advancement.