Director of Gaming Operations

Full House Resorts, Inc•Cripple Creek, CO

About The Position

The Director of Gaming Operations will oversee the day-to-day operations of all gaming areas, ensuring smooth and efficient operations while maintaining compliance with state and federal regulations. This role involves leading and developing a team of gaming staff, fostering a positive and performance-driven work environment, and championing guest satisfaction. The Director will also be responsible for developing and implementing strategies to maximize gaming revenue and profitability, collaborating with marketing on promotions, and staying abreast of industry trends and technologies. A key aspect of this role is working closely with senior leadership to align gaming strategies with the overall goals of the hotel and casino.

Requirements

Bachelor’s degree in business administration, Hospitality Management, or a related field.
A minimum of 10 to 15 years of experience in gaming operations, with at least 5 years in a senior leadership role.
Strong knowledge of casino operations, gaming regulations, and industry trends.
Proven track record of leading and developing high-performing teams.
Exceptional interpersonal and communication skills, with the ability to engage, motivate, and inspire staff at all levels.
Strong understanding of financial metrics and key performance indicators (KPIs).
Demonstrated ability to manage budgets, maximize profitability, and drive revenue growth.
In-depth knowledge of gaming laws, regulations, and industry standards, particularly in Colorado.
Strong analytical skills and the ability to make data-driven decisions.
Comfortable managing multiple priorities in a fast-paced environment.
A deep commitment to customer service excellence, with the ability to create a welcoming, safe, and exciting environment for guests.
Familiarity with gaming management systems, point-of-sale (POS) systems, and other industry-specific software and technology.

Nice To Haves

A master’s degree or relevant certifications in gaming management is a plus.
Experience in Colorado gaming operations is a plus.
Bilingual abilities are an advantage.

Responsibilities

Oversee day-to-day operations of all gaming areas, including slot machines, table games, poker, and other gaming offerings.
Ensure smooth and efficient operations, ensuring compliance with state and federal regulations.
Lead, mentor, and develop a team of gaming staff, including floor supervisors, dealers, and operations managers.
Foster a positive, collaborative, and performance-driven work environment focused on delivering exceptional guest experiences.
Ensure strict adherence to gaming laws, industry standards, and internal policies.
Work closely with regulators and gaming authorities to maintain compliance with all necessary licensing, audits, and inspections.
Develop and implement strategies to maximize gaming revenue and profitability.
Monitor financial performance, prepare budgets, and analyze gaming trends to identify opportunities for growth and improvement.
Champion guest satisfaction by ensuring a safe, secure, and entertaining gaming environment.
Address customer feedback and concerns promptly, ensuring an exceptional experience for all patrons.
Collaborate with the marketing team to create and implement promotions, events, and loyalty programs that drive traffic to the casino floor and increase customer retention.
Stay abreast of the latest trends and technologies in the gaming industry, identifying opportunities for innovation and improvement.
Implement new systems or technologies that enhance gaming operations, efficiency, and customer engagement.
Monitor and evaluate the performance of all gaming departments, ensuring operational efficiency, adherence to standard operating procedures, and continuous improvement.
Work closely with senior leadership to align gaming strategies with the overall goals of the hotel and casino.
Provide regular reports on the performance of gaming operations, highlighting successes, challenges, and opportunities for improvement.