Director of Fraud and Bank Security

Alliance Bank•Sulphur Springs, TX

27d•Onsite

About The Position

The Director of Fraud and Bank Security leads Alliance Bank’s fraud operations, physical security, and business continuity programs. The role develops and strengthens fraud detection, transaction monitoring, prevention, and loss-recovery strategies across digital and payment channels; oversees fraud alerts, investigations, debit card disputes, check fraud, suspicious-activity reporting, and law-enforcement coordination; and manages physical security policies, branch security equipment, employee access, incident response, robbery support, and employee training. The Director administers key fraud and online-banking systems and monitors configurations, controls, groups, limits, and access. The role coordinates business continuity, emergency preparedness, disaster recovery, physical recovery, and testing activities. It also leads and develops employees, manages departmental staffing and coverage, and oversees budgets, vendors, projects, and policies. The position partners with Operations, Risk, Compliance, customers, and external agencies while safeguarding confidential information. The role also supports Alliance Bank’s customer-service and business-development goals by offering and cross-selling bank services, providing prompt and courteous service, promoting the Bank’s customer-experience culture, and participating in community affairs. The position is based in an office setting and is not eligible for remote work or relocation consideration. The Bank is focusing its search on candidates who live within 30 miles of Sulphur Springs, Texas. Schedules are based on business needs and may change, potentially requiring evening, weekend, or holiday coverage.

Requirements

High school diploma or equivalency, plus knowledge of specialized principles typically obtained through a formal four-year academic program.
At least five years of experience in a financial institution.
At least five years of supervisory experience.
Knowledge of fraud operations, physical security, business continuity, banking regulations, and Regulation E.
Proven leadership, project-management, analytical, communication, training, and customer-service skills.
Ability to manage multiple priorities, respond effectively to urgent situations, work independently, and exercise sound judgment with attention to detail.
Ability to read, write, and speak English; bilingual ability is helpful.
Ability to respond to customer requests with tact, diplomacy, and urgency.
Ability to offer Alliance Bank’s products and services.
Ability to operate basic office equipment, including a PC with job-related software.
Knowledge of state and federal regulations.
Knowledge of Alliance Bank’s policies, procedures, products, and services.
Ability to handle bank and customer transactions with a high level of confidentiality.
Ability to stand, bend, stoop, squat, and kneel; perform repetitive finger, wrist, and hand movements; and lift up to 50 pounds.
Ability to work schedules that may change based on business needs, including possible evening, weekend, or holiday coverage.
Exemplary attendance and punctuality.
Candidate should live within 30 miles of Sulphur Springs, Texas; the position is not eligible for remote work or relocation consideration.

Nice To Haves

Prior experience managing a fraud department.
Bilingual ability.

Responsibilities

Personify Alliance Bank’s mission, “The best in all we do,” and promote the Bank’s customer-experience culture.
Actively sell and cross-sell bank services and provide prompt, courteous, and friendly service.
Lead the Bank’s Fraud Operations, Physical Security, and Business Continuity programs.
Develop and strengthen fraud detection, transaction monitoring, prevention, and loss-recovery strategies across digital and payment channels.
Oversee fraud alerts, investigations, debit card disputes, check fraud, suspicious-activity reporting, and coordination with law enforcement.
Manage physical security policies, branch security equipment, employee access, incident response, robbery support, and employee training.
Administer key fraud and online-banking systems and monitor configurations, controls, groups, limits, and access.
Coordinate business continuity, emergency preparedness, disaster recovery, physical recovery, and testing activities.
Lead and develop employees; manage departmental staffing and coverage; and oversee budgets, vendors, projects, and policies.
Partner with Operations, Risk, Compliance, customers, and external agencies while protecting confidential information.
Regularly check and respond to calls, texts, and emails on bank-owned devices when issued.
Participate in community affairs to increase the Bank’s visibility and enhance new business opportunities.
Keep current on applicable laws, regulations, and Alliance Bank policies and procedures.
Maintain exemplary attendance and punctuality.