Bank Fraud Investigations Specialist

Stifel • St. Louis, MO

1d

About The Position

The Bank Fraud Investigations Specialist supports the fraud investigations team in identifying, documenting, and resolving suspected fraudulent activity across various payment channels. The role involves reviewing suspicious activity alerts, collecting and researching case information, responding to internal inquiries, preparing claims and reports, maintaining case records, and escalating complex or high-risk cases. The specialist learns and applies fraud detection techniques and regulatory requirements and collaborates with internal departments to resolve fraud-related issues and improve controls.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in banking, customer service, or operations.
• Strong attention to detail and organizational skills.
• Basic understanding of banking products and services.
• Effective written and verbal communication skills.
• Ability to handle sensitive information with discretion.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

• Experience with fraud or risk exposure.
• Interest in fraud prevention, investigations, or financial crime compliance.
• Associate’s or Bachelor’s degree in Criminal Justice, Finance, Business, or a related field.
• Familiarity with banking systems or case management tools.

Responsibilities

• Monitor and review alerts for suspicious activity across ACH, wires, online banking, and check transactions.
• Gather documentation and evidence to support fraud investigations.
• Conduct basic research using internal systems and public records to support case development.
• Respond to internal inquiries regarding suspected fraud and assist in preparing fraud claims.
• Document case activity and maintain accurate records.
• Assist in preparing reports and summaries for internal use or escalation.
• Learn and apply fraud detection techniques and regulatory requirements.
• Escalate complex or high-risk cases to senior investigators or management as appropriate.
• Collaborate with internal departments to resolve fraud-related issues and improve controls.

Benefits

• Health, dental, and vision care
• 401(k)
• Wellness initiatives
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED