Director of Food and Beverage Operations - The Franklin Institute

Compass Group•Philadelphia, PA

About The Position

Lead the charge behind the scenes to deliver exceptional guest experiences at one of the nation’s premier science museums and event centers. The Director of Operations will oversee daily venue operations, ensuring seamless service, operational efficiency, and alignment with organizational goals. This role will drive performance across departments, optimize processes, and elevate the overall guest and client experience.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field
5+ years of operations leadership experience in hospitality, food service, or large-scale venue management
Experience managing budgets, P&L statements, and financial reporting
Proficiency in Microsoft Office Suite and operational management systems
Knowledge of health, safety, and sanitation regulations (ServSafe certification preferred)
Experience overseeing large teams and multiple departments

Nice To Haves

ServSafe certification

Responsibilities

Oversee daily operations across all service areas within the venue
Manage financial performance including budgeting, forecasting, and cost controls
Ensure compliance with health, safety, and company standards
Direct staffing strategies, scheduling, and labor optimization
Collaborate with culinary, sales, and event teams to execute high-quality experiences
Analyze operational data to identify improvements and drive efficiency