Director of Field Service Sales and Operations

Brown Equipment•Indianapolis, IN

9d•Remote

About The Position

Brown Equipment Company is seeking a leader to expand the reach and impact of its Parts & Service Sales and Mobile Service teams across multiple states. This role focuses on leading PSSRs and Mobile Service Technicians, building customer relationships, identifying opportunities for aftermarket parts and service revenue growth, and expanding these teams into new markets. The ideal candidate will have experience in the heavy equipment business, understand field support, and be motivated by developing people, growing markets, and creating opportunities.

Requirements

7+ years of experience in service sales, field service, aftermarket, or a related area.
Successfully led teams across multiple locations and/or states.
Understanding of aftermarket parts and service, with the ability to uncover opportunities without overt sales pitches.
Ability to coach people, set expectations, and hold teams accountable while building trust.
Comfortable using data and financial metrics to make decisions and drive profitable growth.
Experience working with ERP and CRM systems.
Comfortable working remotely and not necessarily in an office.
A bachelor's degree is preferred, but relevant experience is also valued.

Nice To Haves

Experience in heavy equipment, construction, industrial, or a related industry.

Responsibilities

Lead, coach, and develop PSSRs and Mobile Service Technicians across multiple states and territories.
Drive profitable parts and service sales growth by helping PSSRs identify opportunities, strengthen relationships, and become trusted resources.
Spend time in the field with team members and customers to understand current operations.
Help expand PSSR coverage and Mobile Service capabilities into additional markets.
Establish clear expectations, consistent sales processes, and meaningful performance measures across territories.
Develop and strengthen the Mobile Service model, including coverage, response times, scheduling, and customer communication.
Ensure Mobile Service Technicians have the necessary training, equipment, and support.
Maintain strong relationships with key customers and resolve escalated field service or parts/service sales concerns.
Utilize revenue, margin, utilization, and other performance data to identify opportunities and make recommendations regarding territory coverage, staffing, and resources.
Partner with Service Center leadership, Equipment Consultants, and executive leadership to align growth opportunities with delivery capabilities.
Identify areas for improvement in processes, customer experiences, collaboration, and results.