Director of Service Operations

TDIndustries•Phoenix, AZ

About The Position

The Director of Service Operations leads TDIndustries’ Arizona truck-based service group, providing strategic leadership, direction, and guidance to regional service teams. The role is accountable for achieving service business goals, driving operational performance, and overseeing the successful execution of the group’s initiatives. The Director ensures the Arizona Service team understands and complies with company and department policies, processes, and procedures while supporting business growth. The position oversees approximately $10 million in annual revenue, develops annual business plans and budgets for the Arizona Service 12-month operating cycle, and manages business expenses. It also coaches direct reports, supports hiring decisions, monitors technician productivity, and ensures operations comply with company guidelines and applicable state and local codes. The Director reviews credit analysis reports, supports accounts receivable collection goals, and serves as a liaison and front-line contact for internal customers and new business or training opportunities. TDIndustries is an employee-owned Mechanical, Electrical, and Plumbing company founded in 1946. It provides building solutions from design and construction through service and facilities maintenance across Texas and the Southwest. The company describes its culture as centered on employee ownership, training, career development, trust, and servant leadership, and welcomes Partners from diverse backgrounds.

Requirements

Minimum of 7 years of progressive experience in mechanical (HVAC) operations management or a related field.
Advanced knowledge of mechanical (HVAC/Plumbing) processes, techniques, and codes.
Proven experience managing operations of a mechanical (HVAC/Plumbing) service group or team with sales responsibilities.
Experience developing budgets and writing business plans.

Nice To Haves

A bachelor’s degree in Construction Management, Operations Management, Business Administration, Sales, Engineering, or a related field is preferred.

Responsibilities

Lead and provide strategic direction to Arizona’s truck-based service teams.
Drive approximately $10 million in annual revenue and oversee team activities and business outcomes.
Develop annual business plans and financial budgets for the Arizona Service 12-month operating cycle, align them with organizational goals, seek approval from the Business Unit Leader, and monitor expenses.
Manage, monitor, and coach direct reports, including Sales Managers and Service Managers, on productivity.
Review technician productivity reports and provide feedback to Service Managers.
Conduct timely, complete, and meaningful performance management conversations.
Participate in and approve hiring decisions made by Arizona Service Sales Managers and Service Managers.
Ensure Arizona Service operates within company and business-unit guidelines and complies with state and local codes.
Review Arizona Service Credit Analysis Reports and provide feedback to the Business Unit Leader.
Attend accounts receivable meetings and work with Service Managers on accounts that are not meeting past-due collection goals.
Serve as a liaison to internal company customers and as a front-line contact for new business opportunities, training opportunities, training coordination, and other Arizona Service business-unit activities.
Ensure the Arizona Service team understands and complies with department and company policies, processes, and procedures.