Director of Operations - Service & Installation

Redi Now LLC•San Antonio, TX

About The Position

The Director of Operations – Service & Installation builds, scales, and leads a high-growth service business focused on equipment installation, maintenance, leasing, and other value-added service solutions in the foodservice industry. As the business leader for the service division, this role is accountable for revenue growth, profitability, operational performance, organizational development, and customer satisfaction across service lines. The Director develops recurring revenue streams, establishes scalable operating systems, builds high-performing teams, and drives continuous improvement to support long-term growth. The role calls for a strategic, results-driven leader with an entrepreneurial mindset, strong financial acumen, and experience building and monetizing service operations while delivering exceptional customer experiences.

Requirements

At least 7 years of progressive leadership experience in operations, service delivery, logistics, or distribution environments.
Proven track record of building, scaling, and monetizing service-based business lines.
Strong experience with P&L ownership, revenue growth, and margin optimization.
Experience managing multifunctional teams and other leaders at manager level or above.
Demonstrated success leading integration, transformation, or high-growth initiatives.
Strong entrepreneurial mindset and experience building and scaling revenue-generating service operations.
Advanced financial and business acumen, including budgeting, forecasting, pricing strategy, margin management, and P&L leadership.
Ability to develop and execute growth strategies that drive recurring revenue, customer retention, and market expansion.
Strong leadership capability in developing leaders, building teams, and creating organizational structures for long-term growth.
Ability to lead organizational change, operational integration, and business transformation across multiple functions.
Strong operational management skills, including developing scalable processes, performance metrics, and accountability systems.
Strategic thinking and ability to balance long-term business objectives with day-to-day operational demands.
Strong analytical and problem-solving skills with a focus on continuous improvement and return on investment.
Excellent communication, negotiation, and stakeholder management skills, with the ability to influence across all organizational levels.
Ability to thrive in a fast-paced, growth-oriented environment while managing multiple priorities and initiatives.
Strong customer-focused mindset and commitment to service excellence and long-term customer retention.
Proficiency in leveraging technology, reporting tools, and data analytics to drive decisions and operational performance.
Bachelor’s degree in Business, Operations, Supply Chain, or a related field, or equivalent experience.

Nice To Haves

Knowledge of foodservice equipment, commercial refrigeration, restaurant operations, installation services, or distribution environments.
Experience in field service, equipment service, or route-based operations.
Background in foodservice distribution, restaurant supply, or the commercial equipment industry.
Bachelor’s degree in Business, Operations, or Supply Chain is preferred.

Responsibilities

Develop and execute strategies to launch, expand, and monetize installation, preventive maintenance, leasing, warranty, and other service offerings.
Identify market opportunities and service offerings that drive profitable growth and increase market share across the company’s geographic footprint.
Take accountability for service business revenue, margin expansion, cost control, pricing effectiveness, and overall financial performance.
Manage systems and controls for leased equipment throughout its lifecycle, including records, location and assignment tracking, utilization, maintenance documentation, replacement planning, lease-term compliance, internal controls, and reporting.
Develop and implement scalable operating standards, systems, service technology platforms, reporting tools, KPIs, and performance metrics to improve visibility, consistency, technician productivity, service quality, and efficiency.
Establish pricing strategies, service tiers, maintenance programs, lease structures, and contract offerings that maximize revenue while remaining competitive.
Oversee installation, maintenance, warranty service, leasing support, and future service offerings.
Forecast labor demand, technician capacity, fleet requirements, inventory needs, and operational resources to support growth, service levels, and profitability.
Recruit, develop, and lead teams; establish organizational structures, staffing plans, career paths, training programs, performance expectations, and succession plans.
Partner with Sales, Supply Chain, Finance, and Operations to develop bundled solutions, increase equipment sales attachment rates, improve customer retention, and maximize customer value.
Negotiate and manage third-party service providers, contractors, manufacturers, and suppliers to ensure quality, cost-effective service delivery and operational scalability.
Deliver service that strengthens customer retention, increases customer lifetime value, supports contract renewals, and reinforces the company’s position as a trusted foodservice operations partner.