Director of Field Operations
About The Position
The Director of Field Operations oversees and optimizes day-to-day courier operations across field locations. The role is responsible for successful client start-ups, seamless implementations, and consistent service delivery aligned with company standards. It calls for a strategic, hands-on leader who can scale field teams, deliver strong client experiences, and build relationships through frequent client-site visits and regular national travel. This is a hybrid position with frequent travel within the U.S., estimated at 60–75% per year. When not traveling, the position requires office presence at the Mendota Heights, Minnesota location up to two or three days per week. Flexible work hours are required to support client service for a 24/7 operation.
Requirements
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- Eight or more years of operations management experience within the courier, logistics, or transportation industry.
- Three or more years in a senior leadership or management-level role.
- Strong organizational and communication skills.
- Ability to write routine reports and correspondence.
- Strong knowledge of Microsoft Excel, Word, and PowerPoint.
- Ability to speak effectively before groups and over the phone.
- Strong leadership, change management, and project management skills.
- Proficiency in logistics platforms and route optimization tools.
- Client-centric mindset.
- Thorough knowledge of applicable laws and regulations.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Nice To Haves
- Logistics experience is preferred.
- PBM or healthcare knowledge.
- CRM experience.
Responsibilities
- Lead and manage regional field operations teams to ensure timely, safe, and efficient delivery.
- Develop and implement operational strategies to improve service quality, reduce costs, and increase field productivity.
- Ensure compliance with company policies, state and federal regulations, and industry standards.
- Optimize delivery routes, reduce turnaround time, and increase resource efficiency.
- Monitor KPIs and use metrics to guide decisions and strategic adjustments.
- Oversee new client start-ups, including route design, training, compliance, and performance measurement.
- Collaborate with Sales, Client Services, and Technology teams on detailed client implementation plans.
- Partner with Client Services, Account Management, and Dispatch leadership on operational performance.
- Ensure a smooth transition from sales handoff to full operational delivery.
- Serve as the senior point of contact for operational escalations and issue resolution.
- Build trusted relationships with key client stakeholders through consistent operational performance.
- Provide operational insights and data during quarterly business reviews and strategic planning sessions.
- Train and develop field managers and supervisory staff.
- Set performance expectations and conduct regular performance evaluations.
- Foster accountability, continuous improvement, and service excellence.
- Maintain the confidentiality of information received and processed.
- Manage tasks of differing priorities and respond appropriately and promptly.
- Follow company policies and procedures; perform other duties as requested or required.
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What This Job Offers
Job Type
Full-time
Career Level
Director
