Field Operations Director

Roche • South San Francisco, CA

4d • $147,900 - $274,700

About The Position

The Field Operations Director leads the Field Operations organization supporting Regional and National field leadership. The role establishes an operating model, standards, capabilities, and ways of working that enable Field Operations Directors to act as strategic and operational partners to their assigned leaders. It connects leadership priorities to the broader Customer Engagement (CE) Operations network and ensures consistent, effective operational support across CE Field Leadership.

The position leads and develops Field Operations talent; partners with Regional and National leaders on strategy and execution; owns planning frameworks and operating standards; connects field needs to CE Operations and enterprise functions; and synthesizes insights, performance signals, customer data, and business needs into recommendations and decision support. It is a field-based role requiring willingness to travel for internal and external business meetings. Relocation benefits are not available.

Requirements

• Bachelor's degree required.
• Minimum of 10–12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience.
• Significant field leadership and/or field operations experience, including leading and managing teams.
• Demonstrated experience leading within large, complex, matrixed organizations.
• Experience translating enterprise strategy into operational plans and execution.
• Demonstrated ability to influence senior leaders and lead through others.
• Experience leading organizational change and building new capabilities.
• Ability and willingness to travel for internal and external business meetings.
• Strong people leadership, coaching, and talent development capabilities.
• Strategic thinking and ability to translate strategy into executable plans.
• Strong executive presence and ability to influence senior leaders.
• Ability to connect and work effectively across organizational boundaries.
• Ability to simplify complexity, create clarity, and challenge existing ways of working.
• Strong business acumen and ability to synthesize data, insights, and business needs.
• Ability to prioritize competing needs and focus resources on high-impact opportunities.
• Demonstrated ability to lead through influence in a complex, matrixed environment.
• Strong drive for results with an enterprise and customer mindset.

Nice To Haves

• Graduate-level degree, such as an MBA or advanced life sciences degree.
• Experience supporting large-scale field organizations.
• Experience with business planning, resource allocation, operating models, and/or enterprise transformation.

Responsibilities

• Lead, coach, develop, and manage Field Operations Directors and other Field Operations team members.
• Establish common expectations, standards, capabilities, and ways of working across Regional and National Field Operations teams.
• Build a Field Operations community that shares insights, practices, tools, and solutions; recruit, develop, and retain high-performing talent.
• Serve as the primary Field Operations partner to the four Regional VPs and two National Team VPs, providing consistent operational support.
• Maintain a consolidated view of Regional and National priorities, business needs, risks, opportunities, capacity requirements, and execution barriers.
• Identify common themes across leadership teams and determine which needs should be addressed locally versus across CE or the enterprise.
• Translate CE and enterprise strategy into clear field implications and priorities, and represent Field Leadership perspectives in planning and decision-making.
• Own the Field Operations operating framework and planning standards, including common leadership planning rhythms and operating standards.
• Partner with CE Leadership and Enterprise Operations to connect Regional and National priorities to CE and enterprise planning.
• Oversee integration of Regional and National needs into Role-Based Orchestration (RBO), Annual Business Planning (ABP), resource planning, and other enterprise processes.
• Ensure Field Operations Directors have the information, tools, data, and support needed for effective decision-making.
• Connect Field Leadership needs to appropriate CE Operations and enterprise teams, and partner across functions to align priorities and execution.
• Surface cross-field themes, risks, and opportunities and translate them into actionable recommendations for CE Leadership.
• Identify opportunities to simplify, standardize, or scale solutions across Regional and National teams, and ensure horizontal visibility across Field Operations.
• Synthesize field insights, performance signals, customer data, and emerging business needs to identify opportunities and risks.
• Prepare business reviews, capacity recommendations, leadership decision materials, and escalations consistently.
• Partner with the CE Business Manager and other Operations leaders to provide CE Leadership with an integrated view of field performance, trends, and priorities.
• Drive continuous improvement of Field Operations in response to business needs and evolving customer and field requirements.
• Develop a consolidated Regional and National priority view, common operating rhythms and planning standards, integrated planning inputs, capacity recommendations, decision and escalation materials, a talent and capability strategy, and scalable operational solutions.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits; details are available through the benefits link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior