Field Operations Director

Genentech • Florence-Graham, CA

4d • $147,900 - $274,700

About The Position

The Head of Customer Engagement (CE) Field Operations ensures CE Field Leadership has a trusted, consistent, and effective operations partnership connecting leadership priorities to the broader CE Operations network. The role oversees the Field Operations organization supporting Regional and National field leadership and is accountable for establishing the operating model, standards, capabilities, and ways of working that enable Field Operations Directors to act as strategic partners to their assigned leaders.

The position leads and develops Field Operations talent; partners with Regional and National leadership to align priorities and execution; owns the Field Operations operating framework and planning standards; and connects field needs with CE Operations and enterprise functions. It synthesizes field insights, performance signals, customer data, and business needs into recommendations and decision support, while continually improving operations to meet evolving customer and field requirements. This is a field-based role, and relocation benefits are not available.

Requirements

• Bachelor's degree required.
• Minimum of 10–12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience.
• Significant field leadership and/or field operations experience, including leading and managing teams.
• Demonstrated experience leading within large, complex, matrixed organizations.
• Experience translating enterprise strategy into operational plans and execution.
• Demonstrated ability to influence senior leaders and lead through others.
• Experience leading organizational change and building new capabilities.
• Ability and willingness to travel for internal and external business meetings.
• Strong people leadership, coaching, and talent development capabilities.
• Strong strategic thinking, executive presence, influencing skills, and ability to work across organizational boundaries.
• Ability to simplify complexity, challenge existing ways of working, and drive organizational change.
• Strong business acumen and ability to synthesize data, insights, and business needs.
• Ability to prioritize competing needs and focus resources on high-impact opportunities.
• Demonstrated ability to lead through influence in a complex, matrixed environment and deliver results with an enterprise and customer mindset.

Nice To Haves

• Graduate-level degree, such as an MBA or advanced life sciences degree.
• Experience supporting large-scale field organizations.
• Experience with business planning, resource allocation, operating models, and/or enterprise transformation.

Responsibilities

• Lead, coach, develop, and manage Field Operations Directors and other Field Operations team members.
• Establish common expectations, standards, and ways of working across Regional and National Field Operations teams.
• Build the capabilities needed for Field Operations Directors to be trusted strategic and operational partners to Field Leadership.
• Create a Field Operations community that shares insights, practices, tools, and solutions.
• Recruit, develop, and retain high-performing talent and create development opportunities.
• Serve as the primary Field Operations partner to the four Regional VPs and two National Team VPs, ensuring consistent operational support.
• Maintain a consolidated view of priorities, business needs, risks, opportunities, capacity requirements, and execution barriers across Regional and National teams.
• Identify common themes and determine whether needs should be addressed locally or through solutions across CE or the enterprise.
• Translate CE and enterprise strategy into clear field implications and priorities, and represent Field Leadership perspectives in planning and decision-making.
• Own the Field Operations operating framework and planning standards, including common leadership planning rhythms and operating expectations.
• Partner with CE Leadership and Enterprise Operations to connect Regional and National priorities to CE and enterprise planning.
• Oversee integration of Regional and National needs into Role-Based Orchestration (RBO), Annual Business Planning (ABP), resource planning, and other enterprise processes.
• Ensure Field Operations Directors have the information, tools, data, and support needed for effective decision-making.
• Connect Field Leadership needs to appropriate CE Operations and enterprise teams.
• Partner with Enterprise Operations, RBO teams, Squad Field Partners, CPO, DDA, L&SD, Field Medical, GPAA, and other functions to align priorities and execution.
• Surface cross-field themes, risks, and opportunities and turn them into recommendations for CE Leadership.
• Identify opportunities to simplify, standardize, or scale solutions across Regional and National teams.
• Promote horizontal visibility across Field Operations so activities and decisions across teams are understood in aggregate.
• Synthesize field insights, performance signals, customer data, and emerging business needs to identify opportunities and risks.
• Translate information into actionable recommendations for CE and Field Leadership.
• Ensure consistent preparation of business reviews, capacity recommendations, leadership decision materials, and escalations.
• Partner with the CE Business Manager and other Operations leaders to provide CE Leadership with an integrated view of field performance, trends, and priorities.
• Drive continuous improvement of Field Operations in response to business needs and evolving customer and field requirements.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits; specific benefits are referenced through a provided link.

What This Job Offers

• Job Type: Full-time
• Career Level: Director