Director of Facilities Management Software

The State University of New York•Albany, NY

14h

About The Position

The Director of Facilities Management Software provides strategic leadership for implementing, configuring, deploying, supporting, and continuously improving enterprise facilities management software across SUNY campuses and facilities organizations. The role manages implementation teams, coordinates campus onboarding, establishes software standards, and supports adoption of Integrated Workplace Management Systems (IWMS), space management solutions, mobile applications, asset management tools, and related facility technologies. The Director serves as the primary liaison among campus facility operations, information technology, vendors, and institutional leadership, ensuring that software supports maintenance operations, asset management, space utilization, environmental health and safety, access control, and enterprise reporting objectives. The Director develops SUNY-wide implementation roadmaps, methodologies, standards, governance processes, and best practices; oversees implementation projects, budgets, schedules, resources, teams, data governance, integrations, training, and vendor relationships; and engages campus and executive stakeholders. The position also evaluates business processes and workflows, promotes technology-enabled improvement and automation, and fosters adoption and a community of practice among facilities software users. This is a Management/Confidential appointment under the leadership and discretion of the appointing authority and is not represented by a union. Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available. Salary is $118,000–$135,000 annually, with starting salaries generally near the entry to midpoint of the range. The role is based within SUNY System Administration, whose employees are based in Albany and New York City; the posting does not specify the work location or workplace type.

Requirements

Bachelor's degree in Information Technology, Facilities Management, Engineering, Business Administration, Project Management, or a related field.
Seven years of progressively responsible experience leading software implementation projects.
Three years of management or supervisory experience.
Experience managing multiple concurrent projects and cross-functional teams.
Strong understanding of project management methodologies and software development lifecycle principles.
Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.
Submit a cover letter, resume, and three professional references.

Nice To Haves

Master's degree in Information Systems, Facilities Management, Business Administration, or a related discipline.
Experience implementing enterprise software in facilities, maintenance, asset management, or related operational environments.
Experience with facilities management platforms such as AssetWorks AiM, ReADY, Archibus, Maximo, Planon, FM: Systems, or equivalent solutions.
Experience in higher education, government, healthcare, or large multi-site organizations.
Experience with data warehousing, business intelligence, and enterprise system integrations.
Knowledge and skills in enterprise software implementation leadership; facilities management operations and business processes; strategic planning and organizational change management; budget development and financial management; vendor and contract management; data governance and analytics; risk assessment and mitigation; executive-level communication and presentations; team leadership and staff development; business process improvement; stakeholder engagement and consensus building.

Responsibilities

Develop and maintain the enterprise facilities software implementation roadmap and align software initiatives with SUNY strategic goals and campus objectives.
Establish implementation and support methodologies, standards, governance processes, and best practices across SUNY campuses.
Work with the State University Construction Fund (FUND) to suggest system enhancements, updates, integrations, and technology investments.
Direct all phases of software implementation, including planning, requirements gathering, configuration, testing, training, deployment, and post-go-live support.
Oversee implementation schedules, budgets, and resource allocations; develop repeatable implementation processes, desktop configurations, and reporting.
Monitor project performance metrics and implementation success indicators.
Supervise software program managers, specialists, and support personnel; set performance objectives and professional development plans; coach, mentor, and provide technical leadership.
Build a high-performing implementation and support organization focused on customer service and project delivery excellence.
Establish standards for facilities data quality, reporting, and data governance; oversee data migration, validation, and cleansing.
Coordinate integrations between facilities systems and enterprise applications, including ERP, HR, finance, GIS, identity management, and reporting platforms.
Ensure appropriate security controls and compliance requirements are maintained.
Build relationships with facilities leaders, campus administrators, IT departments, and executive stakeholders.
Establish and facilitate governance committees, steering committees, and implementation working groups with campus and FUND personnel.
Communicate implementation timelines, milestones, risks, and expectations; serve as the executive escalation point for implementation-related issues.
Evaluate campus business processes and workflows, identify opportunities for technology-enabled improvement and automation, and ensure configurations meet business requirements while maintaining enterprise standards.
Develop enterprise training strategies and user adoption programs; ensure effective end-user training and ongoing support; monitor adoption metrics and implement corrective actions.
Foster a community of practice among facilities software users.
Manage relationships with software vendors, implementation partners, and consultants; negotiate scopes of work, service agreements, and implementation deliverables.
Evaluate vendor performance and ensure contractual obligations are met; coordinate software upgrades, enhancements, and support services.

Benefits

NYS health insurance and several affordable health insurance options with full coverage and no mandatory deductibles.
Free dental and vision coverage.
Competitive retirement options, including a fully funded pension plan or a self-driven defined contribution plan, plus two supplemental retirement savings plans.
Tuition assistance.
Parental leave at full pay.
Paid family leave and additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
13 paid holidays per year.
21 days of vacation accrued each year.
21 days of sick time accrued each year.
Separate vacation and sick leave accruals of up to 21 days a year for each category.