Director of Environmental Services

Porters Neck Village • Wilmington, NC

7d

About The Position

Porters Neck Village is seeking a hospitality-focused Director of Environmental Services (EVS) to lead housekeeping and laundry operations across the community. The director is accountable for service quality, regulatory compliance, infection prevention, workplace safety, staffing, employee development, supply and equipment management, and departmental financial performance. The role supports a culture of hospitality, resident engagement, professionalism, and high-quality service.

Requirements

• High school diploma or GED, or equivalent.
• At least 3 years of relevant professional experience.
• Strong knowledge of housekeeping and laundry operations, including floor and carpet care, equipment maintenance, infection control, and safe chemical handling.
• Ability to think analytically and make independent, accurate decisions to solve problems and improve services.
• Conversant with Microsoft Office applications and able to learn relevant business systems.

Nice To Haves

• National Executive Housekeeper’s Association Certificate or a technical degree in a field related to industrial housekeeping and laundry.

Responsibilities

• Oversee daily housekeeping and laundry operations, maintaining cleanliness, safety, infection-control, and resident-satisfaction standards.
• Lead housekeeping and laundry associates through hiring, training, scheduling, coaching, and performance management.
• Conduct routine inspections of resident areas, common spaces, and equipment to ensure quality standards and regulatory compliance.
• Manage departmental staffing, payroll, supplies, inventory, and budgets.
• Collaborate with other departments to support efficient operations and exceptional resident service.
• Follow the community’s hospitality promises, including treating residents, employees, and guests with respect, anticipating needs, responding promptly, and maintaining professionalism.

Benefits

• Medical insurance with two plan options, dental insurance, vision insurance, and other supplemental insurance; eligibility begins the first day of the month following a full calendar month of employment.
• Short-term and long-term disability insurance.
• Life insurance, with an option to purchase increased coverage.
• 403(b) retirement plan with company match.
• Employee Assistance Program (EAP).
• Paid time off and holiday pay.
• Use of the community fitness center.
• Team recognition programs and employee events.
• Scholarship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED