Director of Environmental Services

Life Care Services•Wilmington, NC

12h

About The Position

Porters Neck Village is seeking a hospitality-focused Director of Environmental Services to lead housekeeping and laundry operations across the community. The director is accountable for service quality, regulatory compliance, infection prevention, workplace safety, staffing, employee development, supply and equipment management, and departmental financial performance. The role is compensated at $70,000 per year. The director is expected to support Porters Neck Village’s hospitality culture by treating residents, employees, and guests with courtesy and respect; anticipating and responding to their needs; maintaining professionalism and attention to detail; and holding themselves and others accountable.

Requirements

High school diploma or GED (or equivalent) required.
Minimum of 3 years of relevant professional experience required.
Strong knowledge of housekeeping and laundry operations, including floor and carpet care, equipment maintenance, infection control, and safe chemical handling.
Ability to think analytically and make independent, accurate decisions to solve problems and improve services.
Conversant with Microsoft Office applications and capable of learning relevant business systems.

Nice To Haves

National Executive Housekeeper’s Association Certificate or a technical degree in a field related to industrial housekeeping and laundry.

Responsibilities

Oversee daily housekeeping and laundry operations, ensuring high standards of cleanliness, safety, infection control, and resident satisfaction.
Lead and support housekeeping and laundry associates through hiring, training, scheduling, coaching, and performance management.
Conduct routine inspections of resident areas, common spaces, and equipment to ensure quality standards and regulatory compliance.
Manage departmental staffing, payroll, supplies, inventory, and budgets.
Collaborate with other departments to support efficient operations and exceptional resident service.
Follow the community’s hospitality promises, including greeting people warmly, listening and responding in a timely manner, anticipating needs, and maintaining professionalism.