Director of Dining Services

Episcopal SeniorLife Communities • Rochester, NY

4d

About The Position

The Director of Dining Services is responsible for dining experiences across all Episcopal SeniorLife Communities programs, including resident dining, catering, special events, and community programs. The position combines leadership and innovation with oversight of the dining services department’s financial and operational performance.

The Director oversees food-service purchasing, procurement, vendor and contractor relationships, capital purchases, budgets, labor and food-cost benchmarks, quality standards, and audit protocols. The role also ensures consistent dining policies and procedures, compliance with applicable food-operation, workplace safety, and sanitation regulations, and staff training in customer service, serving techniques, food handling, and presentation.

The Director serves as the point person for community and neighborhood food programs, helps organize company events, and manages a catering program expected to generate at least 5% annual net profit. The position also provides input on program growth and monitors industry trends and technology that may affect quality and resident and employee satisfaction.

Requirements

• Must be a certified Food Service Manager.
• Bachelor’s degree from an accredited college with a concentration in food service management, or dietetics, and 3–5 years of multi-unit management experience; alternatively, an A.A.S. degree in healthcare food service and 10 years of multi-unit industry management experience.
• Occasionally walk and stand in and around the building.
• Occasionally lift loads of 30 pounds without assistance.
• Ability to sit, talk, and hear.
• Close, distance, peripheral, and color vision, and ability to adjust focus.

Responsibilities

• Oversee dietary capital purchases with assistance from Executive Directors/Administrators.
• Manage contracts with appropriate vendors and service contractors.
• Manage purchasing and procurement of food, supplies, and equipment for dining services.
• Participate in developing annual departmental operating and capital budgets.
• Define labor and food-cost benchmarks.
• Set food-service quality and dining expectations, including developing and standardizing organization-wide policies and procedures.
• Review resident satisfaction and satisfaction benchmarks, and recommend improvements.
• Establish audit protocols and conduct routine audits to ensure policies, procedures, and standards are followed.
• Adhere to ESLC’s core values and model behaviors that foster quality resident care.
• Manage all aspects of the dining experience and ensure standardized policies and procedures are implemented consistently.
• Train staff in customer service, serving techniques, food handling, and presentation.
• Promote collaboration between sites to share efficiencies and best practices and improve operations and financial results.
• Serve as the point person for community and neighborhood food programs.
• Assist with planning and organizing company events, including the annual golf tournament and employee recognition events.
• Manage the catering program to generate at least 5% net profit annually.
• Provide input to OLT on growth opportunities and future changes affecting kitchen sites, the food-service budget, and program differentiation.
• Analyze industry trends and technological advances that may affect quality and resident and employee satisfaction.

Benefits

• 100% employer-paid medical insurance for single subscribers enrolled in the High-Deductible Health Plan.
• Health Savings Accounts with weekly employer contributions, or Flexible Spending Accounts.
• Dental insurance with orthodontist coverage.
• 401(k) with a 100% company match on the first 3% of employee contributions.
• Tuition assistance for courses and degrees supporting professional growth.
• Earned Time Off that accrues weekly and is available after 90 days of employment.
• Six designated paid holidays and one floating holiday.
• Voluntary benefits and insurance, including Short-Term Disability and Vision.
• Employee Assistance Program.
• Access to Workforce Success Coaches.

What This Job Offers

• Job Type: Full-time
• Career Level: Director