Director of Customer Fulfillment and Logistic

Chosen Foods•San Diego, CA

About The Position

The Director of Customer Fulfillment & Logistics owns the end-to-end execution and continuous improvement of the customer fulfillment and distribution network. The role is accountable for customer fulfillment performance, logistics cost-to-serve, network execution, strategic customer supply chain relationships, and the capabilities needed to support scalable growth. As a key leader in the Supply Chain organization, the Director partners with Sales, Quality Assurance, Finance, Marketing, and Integrated Business Planning (IBP) to deliver products safely, efficiently, and cost-effectively while meeting service commitments and business objectives. Success is measured through customer service performance, logistics cost-to-serve, operational productivity, risk mitigation, and development of a high-performing fulfillment organization. The Director leads the customer fulfillment strategy and execution, directs transportation and third-party logistics operations, and owns fulfillment and logistics financial performance. The role oversees service KPIs, logistics partners, network design, budgets, forecasts, cost management, productivity initiatives, inventory deployment and control, and fulfillment risks. It also supports customer launches, network expansions, strategic growth, and long-range planning. The position leads and develops a team comprising a Customer Logistics Manager with four direct reports, a Transportation Manager, and a 3PL Manager with four direct reports. Work is performed in a temperature-controlled, open-plan professional office environment with a business casual dress code. The role routinely uses standard office equipment and requires the ability to work in a fast-paced environment. Chosen Foods states that it is working toward a more diverse and inclusive environment where employees can be their authentic selves and do meaningful work.

Requirements

Bachelor's degree in Supply Chain, Operations Management, Engineering, or Business.
10+ years of logistics experience within the CPG industry.
5+ years leading multi-site 3PL warehouse and transportation operations.
Proven leadership experience in logistics, fulfillment, distribution, transportation, warehousing, or broader supply chain environments of significant scale and complexity.
Experience with mid-tier ERP systems and WMS/TMS platforms.
Experience with EDI integrations, including SPS/TrueCommerce, and data visualization tools such as Power BI.
Strong working knowledge of Excel.
Strong financial acumen and experience managing budgets, productivity initiatives, and cost-reduction programs.
Strategic thinking, effective negotiation, cross-functional collaboration, and a record of leading change and continuous improvement.
Ability to meet the described physical requirements, including lifting and/or moving up to 15 pounds and occasionally up to 25 pounds.
Ability to work in a fast-paced environment.

Nice To Haves

An advanced degree, such as an MBA or MS in Supply Chain.
APICS CSCP or CPIM, CLTD, or PMP certification.

Responsibilities

Lead the company's customer fulfillment strategy and execution to meet service commitments across customers, channels, and distribution partners.
Own performance against OTIF, fill rate, retailer scorecards, and other customer service KPIs.
Establish processes and accountability mechanisms to improve order execution, responsiveness, and customer satisfaction.
Represent supply chain leadership in strategic customer relationships and service reviews.
Resolve service failures, customer escalations, and fulfillment risks, and implement corrective actions to prevent recurrence.
Develop capabilities and reporting that improve service-performance visibility and enable proactive decisions.
Direct transportation and third-party logistics operations across the distribution network.
Develop and execute logistics strategies that support growth, improve service levels, and enhance operational efficiency.
Manage strategic relationships with warehouse providers, transportation partners, and third-party logistics providers, including governance, performance expectations, and accountability.
Evaluate network design, transportation models, distribution strategies, and operational capabilities for scalability and long-term effectiveness.
Improve operational reliability, reduce disruptions, and strengthen fulfillment network execution.
Own logistics and fulfillment financial performance, including budget development, forecasting, cost management, and productivity improvement initiatives.
Maintain visibility into logistics cost-to-serve across customers, channels, and distribution networks.
Deliver annual savings and productivity objectives through transportation optimization, warehouse improvements, process enhancements, and strategic sourcing.
Evaluate and quantify the financial impact of service disruptions, inventory imbalances, transportation challenges, customer compliance deductions, and operational inefficiencies.
Identify opportunities to improve profitability while maintaining customer service commitments and operational performance.
Support long-range planning and investment decisions through financial analysis and business case development.
Partner with IBP, Supply Planning, Sales, and Finance to align execution with business plans.
Provide leadership regarding fulfillment and network capacity, constraints, and service risks, including ownership of broker and consolidator relationships.
Ensure inventory is effectively deployed across the distribution network to support customer service objectives.
Establish and govern inventory control processes for inventory accuracy, cycle count compliance, financial integrity, and audit readiness.
Collaborate with Quality Assurance on traceability, retain management, recall readiness, and product disposition processes that support regulatory compliance and business continuity.
Support new customer launches, network expansions, and strategic growth initiatives.
Lead, coach, and develop a high-performing team focused on customer service, operational excellence, accountability, and continuous improvement.
Establish organizational structure, talent strategies, and succession plans to support future growth.
Set clear performance expectations and develop leaders able to take on increasing responsibility.
Foster collaboration, data-driven decision-making, and customer focus.
Champion continuous improvement initiatives to enhance service, efficiency, and organizational effectiveness.
Lead evaluation and implementation of systems, tools, and technologies that improve fulfillment capabilities and operational visibility.