Director of Customer Fulfillment and Logistic

Chosen Foods•San Diego, CA

11d•$160,000 - $180,000•Onsite

About The Position

The Director of Customer Fulfillment & Logistics owns the end-to-end execution and continuous improvement of the customer fulfillment and distribution network. The role is accountable for enterprise customer fulfillment performance, logistics cost-to-serve, network execution, strategic customer supply chain relationships, and the capabilities needed to support scalable growth. As a key leader in Supply Chain, the Director partners with Sales, Quality Assurance, Finance, Marketing, and Integrated Business Planning (IBP) to deliver products safely, efficiently, and cost-effectively while meeting service commitments and business objectives. Success is measured by customer service performance, logistics cost-to-serve, operational productivity, risk mitigation, and the development of a high-performing fulfillment organization. The role leads customer fulfillment strategy and service performance; directs transportation and third-party logistics operations; owns fulfillment and logistics financial performance; and partners cross-functionally on capacity, inventory, customer launches, and growth initiatives. It also develops the organization and leads the adoption of systems, tools, and technologies that improve fulfillment capabilities and operational visibility. The position supervises a Customer Logistics Manager with four direct reports, a Transportation Manager, and a 3PL Manager with four direct reports. Work is performed inside a temperature-controlled office building with an open floor plan, in a professional office environment with a business casual dress code. The role routinely uses standard office equipment and requires the ability to work in a fast-paced environment. Physical requirements include regularly sitting, using hands, and talking or hearing; frequently reaching with hands and arms; occasionally standing, walking, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 15 pounds, occasionally up to 25 pounds. Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Bachelor’s degree in Supply Chain, Operations Management, Engineering, or Business.
10+ years in logistics within the CPG industry, including 5+ years leading multi-site 3PL warehouse and transportation operations.
Proven leadership experience in logistics, fulfillment, distribution, transportation, warehousing, or broader supply chain environments of significant scale and complexity.
Skilled in mid-tier ERP systems and WMS/TMS platforms.
Experience with EDI integrations such as SPS/TrueCommerce and data visualization tools such as Power BI.
Strong working knowledge of Excel.
Strong financial acumen and experience managing budgets, productivity initiatives, and cost-reduction programs.
Strategic thinking, effective negotiation, cross-functional collaboration, and a proven ability to drive change and continuous improvement.
Ability to meet the described physical requirements, including lifting or moving up to 15 pounds and occasionally up to 25 pounds.
Ability to work in a fast-paced environment.

Nice To Haves

An advanced degree such as an MBA or MS in Supply Chain.
Certifications such as APICS CSCP/CPIM, CLTD, or PMP.

Responsibilities

Lead the company’s customer fulfillment strategy and execution to consistently achieve service commitments across customers, channels, and distribution partners.
Own performance against OTIF, fill rate, retailer scorecards, and other customer service KPIs.
Establish processes and accountability mechanisms to improve order execution, responsiveness, and customer satisfaction.
Serve as the senior supply chain representative for strategic customer supply chain relationships and service reviews.
Lead resolution of service failures, customer escalations, and fulfillment risks, and implement corrective actions to prevent recurrence.
Develop capabilities and reporting that improve visibility into service performance and support proactive decision-making.
Direct transportation and third-party logistics operations across the distribution network.
Develop and execute logistics strategies that support growth, improve service levels, and enhance operational efficiency.
Lead strategic relationships with warehouse providers, transportation partners, and third-party logistics providers.
Establish governance processes, performance expectations, and accountability measures for logistics partners.
Evaluate network design, transportation models, distribution strategies, and operational capabilities for scalability and long-term effectiveness.
Improve operational reliability, reduce disruptions, and strengthen execution across the fulfillment network.
Own logistics and fulfillment financial performance, including budget development, forecasting, cost management, and productivity improvement initiatives.
Establish and maintain visibility into logistics cost-to-serve across customers, channels, and distribution networks.
Deliver annual savings and productivity objectives through transportation optimization, warehouse performance improvements, process enhancements, and strategic sourcing.
Evaluate and quantify the financial impact of service disruptions, inventory imbalances, transportation challenges, customer compliance deductions, and operational inefficiencies.
Identify opportunities to improve profitability while maintaining customer service commitments and operational performance.
Support long-range planning and investment decisions through financial analysis and business case development.
Partner with IBP, Supply Planning, Sales, and Finance to align execution with business plans.
Provide leadership regarding fulfillment capacity, network capacity and constraints, and service risks, including ownership of broker and consolidator relationships.
Ensure inventory is effectively deployed across the distribution network to support customer service objectives.
Establish and govern inventory control processes that ensure inventory accuracy, cycle count compliance, financial integrity, and audit readiness across the distribution network.
Collaborate with Quality Assurance on traceability, retain management, recall execution readiness, and product disposition processes that support regulatory compliance and business continuity.
Support new customer launches, network expansions, and strategic growth initiatives.
Lead, coach, and develop a high-performing team focused on customer service, operational excellence, accountability, and continuous improvement.
Establish organizational structure, talent strategies, and succession plans to support future business growth.
Create clear performance expectations and develop leaders capable of managing increasing responsibility.
Foster collaboration, data-driven decision-making, and customer focus.
Champion continuous improvement initiatives that enhance service, efficiency, and organizational effectiveness.
Lead the evaluation and implementation of systems, tools, and technologies that improve fulfillment capabilities and operational visibility.