Director of Community Engagement

City of New York•New York, NY

2d•$100,000 - $125,000

About The Position

The Director of Community Engagement is responsible for overseeing the day-to-day execution of MOIA’s community engagement, outreach, and constituent services work, ensuring that immigrant New Yorkers can access City services, receive accurate information, and remain connected to City government. Reporting to the Deputy Commissioner for Community Engagement, the Director manages engagement and constituent services teams and ensures that outreach efforts are coordinated, responsive, and aligned with agency priorities. The role plays a key part in translating engagement strategy into consistent, on-the-ground execution across neighborhoods and populations. Working across MOIA teams and with community partners, the Director ensures that engagement efforts are operationally strong, community-informed, and connected to broader policy, programmatic, and communications work.

Requirements

Bachelor's degree required.
5+ years of relevant experience in community engagement, public service, or a related field

Nice To Haves

Experienced manager with a strong background in community engagement, outreach, or constituent services.
Clear understanding of how to operate in a government or public-facing environment.
Highly organized, responsive, and able to manage teams and operations while ensuring that engagement efforts are consistent, effective, and aligned with agency priorities.
Strong manager and problem solvers, able to support staff, maintain relationships, and ensure that community needs are reflected in agency work.

Responsibilities

Oversee day-to-day community engagement, outreach, and constituent services operations.
Manage engagement staff, including outreach, organizing, and constituent services teams.
Ensure consistent and coordinated outreach across neighborhoods and populations.
Support implementation of engagement strategies aligned with agency priorities.
Oversee systems for responding to constituent inquiries and tracking issues.
Strengthen relationships with community-based organizations and local stakeholders.
Ensure community feedback is captured and shared with leadership to inform agency work.
Support rapid response efforts to emerging issues affecting immigrant communities.
Oversee execution of community engagement and outreach efforts across neighborhoods and populations.
Ensure outreach is proactive, coordinated, and responsive to community needs.
Support development and implementation of engagement strategies.
Oversee systems for responding to constituent inquiries and issues.
Ensure timely, accurate, and culturally competent responses.
Identify patterns in constituent needs and elevate key issues.
Build relationships with community-based organizations, advocates, and local stakeholders.
Ensure engagement efforts are grounded in trusted partnerships.
Support coordination with external partners to expand reach and effectiveness.
Work closely with policy, programs, and communications teams to align engagement efforts.
Ensure community insights inform broader agency priorities and initiatives.
Support coordination across City agencies as needed.
Supervise engagement, outreach, and constituent services staff.
Set clear expectations and ensure accountability for team performance.
Support staff development and strengthen team capacity.
Support community-facing response efforts during emerging issues.
Ensure accurate information reaches communities through appropriate channels.
Coordinate internally to align outreach and communications during high-pressure moments.
Support agency-wide priorities and emerging needs.
Undertake additional projects as needed to support MOIA’s work.