Director of Communications - Capital One Travel
About The Position
Capital One Travel is a fast-paced, growing business building a comprehensive travel ecosystem for Capital One cardholders. It curates exclusive hotel programs, provides tailored perks, and is expanding its offerings across the travel landscape. The Director of Communications will build and expand Capital One Travel’s reputation with internal and external stakeholders, shaping its narrative and future strategy and elevating its position as a premium travel brand. The role leads external communications strategy, executive communications and thought leadership, media relations, competitive intelligence, crisis communications, and product communications supporting adoption of the Capital One Travel app. It also partners across the Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio. This is a hybrid position subject to Capital One’s hybrid policy and required onsite presence at the designated office.
Requirements
- Bachelor’s degree or military experience.
- At least 8 years of experience in External Communications or Public Relations.
- At least 8 years of experience in People Leadership.
- At least 5 years of experience in the travel industry.
Nice To Haves
- 8 or more years of experience in External Communications or Public Relations for a leading Travel Brand.
- 4 or more years of experience managing large-scale change management and crisis communications.
- Proven ability as a strategic thinker and problem-solver.
- Strong collaboration, interpersonal, and coaching skills.
- Strong organizational and prioritization capabilities.
Responsibilities
- Lead Capital One Travel’s overarching external communications strategy and elevate its reputation from a value player to a sought-after premium travel brand.
- Serve as the strategic external communications lead for the Head of Capital One Travel; develop messaging, positioning, speeches, and a thought leadership platform.
- Use relationships with top-tier travel and lifestyle media to secure high-value earned media.
- Support the attraction and securing of major partnerships with luxury hotels, premium cruise lines, and elite tour operators through elevated brand positioning.
- Monitor global events, macroeconomic shifts, and travel industry trends; use insights to position Capital One Travel against competitors and adapt its narrative.
- Anticipate, assess, and manage communications about global crises and travel disruptions, ensuring responses are swift, empathetic, and strategic.
- Develop communications campaigns to support adoption of the Capital One Travel app and highlight its premium features and user experience.
- Collaborate across the Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
